Assistant Campus Manager

Job Description: Works directly under the guidance of Campus Manager to facilitate
day-to-day operations and departments. On-site Assistant Campus Manager oversees and works as a communication hub for all 4 departments: Guest Services, Spa, Hotel Operations, and Academy. Flexible hours available - Evenings, Weekends, and Holidays as Needed. This is an hourly position. 

Requirements: 

• Maintain a Positive Culture and EXCELLENT customer service. 

• Uphold Puppy Paws Core Values 

• Always be actively growing in knowledge and skills through continued education 

• Excellent problem-solving, communication and interpersonal skills.  

• Ability to work independently and prioritize tasks effectively.  

• Comfortable and confident with all sizes and breeds of dogs.  

• Have a full understanding of all Puppy Paws SOP’s.  

• Understand and operate within the Puppy Paws Service Standards.  

• Be teachable and actively growing your knowledge and skills through continued education.  

• Attention to detail and able to take instructions well and a good memory.  

• Able to lift up to 50lbs. 

• Must know roles in all 4 departments. 

Key Responsibilities: 

• Ensures each department is following standard operating procedures (SOP).  

• Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator. 

• Ensures cleanliness of building according to cleaning spreadsheet. 

• HR updates for employee issues, concerns, call ins, etc. In conjunction with Campus Manager
  (all must be documented). 

• Ensures schedules are being properly maintained. 

• Performs employee reviews following SOP with Campus Manager. 

• Maintains disciplining of employees following Discipline SOP. 

• Ensures guidelines for team appreciation is being done. 

• Ensure checklists are being utilized and up to date at all times. 

• Maintain client carts 

• Review dog and employee incident reports for day and ensure they are handled properly 

• Assist with shift coverage and call-offs 

• Lead training and orientation with new staff 

• Assist in escalating and resolving client concerns 

• Support Campus Manager with operational coverage as needed 

Leadership Responsibilities: 

• Model consistent, values-driver leadership 

• Proactively address interpersonal conflict with professionalism 

• Provide real-time feedback and coaching to peers 

• Maintain clear boundaries and appropriate authority 

• Facilitate team trust and psychological safety 

• Uphold and reinforce company standards and culture 

• Practice inclusive, team-focused decision making