Assistant Chief Licensure - Adult Care

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Program Manager II (NS)

Position Number

60054223

Grade

NC21

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of the Adult Care Licensure Section is to protect the health, safety, and rights of individuals living in licensed adult care and family care homes (commonly known as, “Assisted Living”) through rigorous enforcement of state and federal regulations, administrative licensure actions, oversight of local social services, collaboration with stakeholders, and involvement in policy development and implementation.

The Section is responsible for licensing and enforcement of regulations for over 1,200 assisted living facilities across the State, representing a total of approximately 40,000 residents. Enforcement of regulations is achieved through various types of inspections which are conducted by interdisciplinary teams of investigators, including registered nurses, licensed pharmacists, registered dieticians, and social workers. In addition, the Section has mandated oversight and training responsibilities over the 100 County Departments of Social Services to ensure appropriate routine monitoring and complaint investigations of licensed adult care homes. The Section also has the responsibility for managing the certification, approval, and renewal of approximately 1,750 assisted living administrators, as well as approval of their continuing education programs, and approval of Administrator-in-Training programs. The Section also administers the N.C. Star Rated Certificate Program. In addition, the Section is responsible for consultation, technical assistance, and rule interpretation for providers, County DSS staff, and the public, and is also mandated to conduct semi-annual training for County DSS staff and providers. The Section responds promptly to public records requests and inquiries from a number of sources including the public, the media, lawmakers in the General Assembly, state and national advocacy groups, attorneys, and others.


The Assistant Section Chief assists the Section Chief with the overall management of section operations to ensure the welfare and safety of individuals residing in licensed adult care homes through provider licensing and inspection activities. The ACL Section is responsible for the licensure and annual inspections of over 1,200 adult care facilities in the state, monitoring the activities of the county DSS adult services staff, and providing mandated training to providers and county staff at least twice a year.
This position directly supervises the ACLS Eastern and Western Branch Managers and works collaboratively with all ACLS management staff under the direction of the Section Chief. The primary role of the Assistant Chief is to provide oversight and guidance to the Branch Managers for ensuring implementation of the established survey process in accordance with statutes, rules and Section policies. The Assistant Chief must have thorough working knowledge of regulations applicable to adult care, and the ability to interpret and apply those regulations. In addition, this position must be able to review and analyze information and provide recommendations about licensure actions to the Section Chief, agency legal counsel, and Division management. This position is also responsible for overseeing the recruitment, hiring and orientation of new survey staff to enable the Section to meet statutory inspection mandates and goals, and support county DSS in their regulatory role. The Assistant Chief generates reports and analyzes data to improve Section operations and continuously reviews Section policies and makes recommendations for improvement to the ACLS Section Chief. This position requires excellent communication and customer service skills, as well as moderate to advanced computer/technology skills. Must be able to effectively communicate with various stakeholders and partners, including agency attorneys, Division leadership, DSS leadership, legislators, providers, advocates, and the public.

This position is based in the NCDHHS Headquarters office building in Raleigh, NC, and has a flexible hybrid work schedule. Candidates who reside 60 or more miles from the headquarters office building will be considered for home-basing. If home-based, candidate will be expected to travel to the Raleigh headquarters occasionally for in-person meetings. This position has occasional travel within the state for meetings, conferences, legal proceedings, and other work-related travel. Candidate must have a valid North Carolina driver's license.

Management Preferences:
Registered Nurse with a current license in good standing issued by the NC Board of Nursing.
5 or more years experience as a manager in a regulatory agency and/or licensed health care setting.
Experience conducting inspections and investigations in North Carolina adult care homes.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $70,627 - $137,724

Recruitment Range: $70,627 - $115,000

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Thorough understanding and working knowledge of statutes and regulations governing the licensure and operation of adult care homes in North Carolina.
• Demonstrated knowledge and application of human care licensing and regulatory principles to ensure the appropriate and effective delivery of health care services.
• Working knowledge of North Carolina's long term care system, including working with older adults, individuals with cognitive impairment, individuals with behavioral health diagnoses, and individuals with intellectual and developmental disabilities.
• Experience effectively managing teams and programs, including policy analysis and implementation, performance management and program evaluation.
• Ability to communicate effectively, both orally and written, to establish and maintain effective communication and work relationships with colleagues, stakeholders and customers.

This position is funded in part through federal funds. 

This position will close at 11:59 p.m. the night before the end date.

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

               

Application Process
Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and five (5) years of experience in the program area of assignment, including two years of supervisory program experience; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Edward Christopher Raube

Email:

[email protected]