Assistant Climbing Program Manager / Desk Supervisor

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

The Assistant Climbing Program Manager & Front Desk Supervisor is a dynamic leadership role responsible for supporting the Programs Manager in growing, running, and managing Movement's instructional programs and private events in their facility while also supervising front desk operations.

This person serves as one of the main points of contact for the climbing program, and as such must be self-motivated, goal-oriented, able to multitask, innovative, possess good time management skills, and be passionate about helping instructors and climbers achieve their expression of success. They must be able to lead with empathy and compassion to create a positive culture. The result will be to deliver high quality climbing programming that promotes transformative experiences for athletes.

PRIMARY DUTIES & RESPONSIBILITIES 

· Teach the full breadth of gateway and adult instructional programs at Movement (as needed) 

· Craft and share vision to other instructors, team members, and customers about programming 

· Ensure excellent customer service and delivery of instruction 

· Manage the climbing programs in their facility in partnership and with oversight of the Programs Manager and Gym Director, including but not limited to: 

o Partner with the team to strategize on gyms programming needs 

o Managing private lesson requests 

o Manage Group Program requests 

o Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base 

o Providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors and trainers who foster Movement's mission and values 

o Stays up-to-date on all policy and procedures surrounding the programming department

o Enforces availability expectations among other operational expectations for the facility

o Monitoring and quality control of courses

· Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs. 

· Drive local (in-gym or out-of-gym) marketing initiatives to support enrollment in programs. Includes using templates to create flyers, tabling promotions, and partnering with regional marketing coordinator and director team on wider initiatives

Front Desk Supervision

· Supervise front desk operations during peak hours, ensuring excellent customer service. 

· Mentor and support front desk team members, providing training and feedback and fostering a positive and inclusive environment. 

· Communicate policy changes, upcoming events/updates, and business goals to the team. 

· Support retail operations, event planning, and community engagement initiatives. 

· Delegates facility upkeep and cleaning tasks to front desk team members. 

· Ensure safety and risk management procedures are followed by guests and staff. 

· Promote an inclusive and welcoming environment for all community members. 

· Respond to guest feedback and escalate concerns appropriately. 

· Other duties as assigned 

QUALIFICATIONS 

• Ability to define a positive team culture 


• Passion for developing instructors and athletes in a way that emphasizes fun and fosters a love of the sport and the climbing community 


• Strong climbing and training background, and knowledge of climbing techniques  


• Passionate about refining their own instructional style, and teaching others to do the same 


• Self-motivated and organized 


• Excellent written and verbal communication skills. Ability to communicate professionally and effectively with athletes, coaches, parents, and gym leadership. 


• Solid computer skills (web-based applications, Word, Excel, POS applications) 


• Flexible schedule


• Understands and embodies Movement’s Core Values


• Completion of certifications including Safesport, First Aid, and CPR, and also the ability to pass a background check. 


• Personal Training Certification or equivalent experience is an added plus, but not required 


• Experience with working within provided budgets or meeting financial targets preferred 

 ADDITIONAL INFORMATION 

• This position is a full-time, hourly, non-exempt position, with average weekly hours between 32-40 hours per week.


• Regular weekly schedule will operate Tuesday-Saturday, flexibility based on operational needs throughout the year


• Starting pay at $17.50/hour, flexibility available based on experience


• Benefits include a complimentary gym membership, gear discounts, guest passes, and other benefits available to Movement employees. 

Union Disclosure: Please be advised that this position is a member of a bargaining unit of employees represented by Workers United, an affiliate of Service Employees International Union (Workers United).  Movement and Workers United have not yet agreed to a collective bargaining agreement, but the terms and conditions of employment related to this position may be altered by a collective bargaining agreement.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.