• Strong organizational and multitasking skills.


• Excellent communication and interpersonal abilities.


• Ability to handle conflict resolution and maintain a secure environment.


• Proficiency in creating and managing spreadsheets.


• Experience in a clinical or healthcare setting is preferred.


• Availability to work outside of regular clinic hours as needed.

• Make initial contact with potential patients when the Clinic Director is unavailable and obtain necessary information to help determine the appropriate program before seeing the Medical Provider.


• Coordinate patient care to maximize workflow and minimize wait times.


• Relay information to providers and coordinate with inpatient agencies to set up patient intakes/care.


• Assist and monitor potential patient inquiries via walk-ins, phone, or website.
  

   

  
  

Administrative and Reporting

• Maintain and update various spreadsheets, including CW stats, OUD patients in OTP/SUD, Case Conference (internal & External), self-pay, Mental Health, and other statistics.


• Create and manage downtime forms for front office staff, patient navigator, counselors, medical providers, back office, and Mental Health.


• Run and attach PDMP reports to patient charts for intakes and enrolled patients quarterly.


• Weekly PDMP review, identifying those receiving controlled substances outside of this facility. This will need to be reviewed with the medical director in real time.


• Print daily provider schedules and dosing sheets.


• Handle bank deposits.


• Prepare monthly orders for the clinic and medical supplies and handle as-needed orders for the Director of Facilities.


• Review of Drug screens (OTP and SUD) to identify positive opioid results. This will need to be reviewed with the medical director weekly


• Assist the Clinic Director with facility maintenance, including inspections, removal of obstacles or hazards, and conducting mandatory audits, inspections, drills, and staff training on a monthly, quarterly, or annual basis.

• Assist both the Clinic Director and Medical Director with day-to-day operations related to patients, staff members, and the facility.


• Supervise and support front office staff, patient navigator, clinic concierge, and back office as needed to maintain a steady flow and provide excellent patient service.


• Update the staff work calendar and assist with coordinating shift coverage and schedules.


• Provide site tours to outside agencies and conduct offsite community outreach/training with the Clinic Director/Medical Director or in their absence.


• Point of contact and assistance for contingency management and any additional research-based treatment provided at Cedar Wellness.


• Assist with new employee training.


• Communicate directions to staff and patients, ensuring items are executed as directed.


• Relay physicians’ directions to staff/patients and ensure completion.


• Work with OTS staff on MyEvolv updates and issues.


• Attend OTS meetings with the Clinic Director or in their absence.


• Assist the Clinic Director in reviewing and approving employee timecards.


• Assist with Prior Authorizations and support for Mental Health Services

• Resolve and de-escalate conflicts, ensuring clinic safety.


• Communicate and enforce behavioral and conduct expectations to patients and staff.


• Serve as the point of contact for staff and representatives when the Clinic Director or Medical Director is unavailable.


• Be available outside clinic hours to ensure staff and patient security.

• Assist with county daily, monthly, quarterly, and annual reports for regulatory compliance requirements.


• Collaborate with the Clinic Director and Medical Director to develop scheduling protocols for enhanced efficiency.


• Attend community meetings and provide outreach and education on Cedar Wellness Center’s programs and services.


• Assist with Tribal relations as needed.