Assistant Club Manager

Description

The Assistant Club Manager is critical in driving the club's overall performance and member experience. This role partners closely with the Club Manager to lead day-to-day operations, coach and develop team members, and ensure the club consistently meets service, sales, and operational standards.

As a key leadership team member, the Assistant Club Manager leads by example—modeling company values, fostering a positive and high-energy environment, and stepping in to lead the team in the Club Manager’s absence. This role is ideal for a developing leader passionate about the fitness industry and committed to achieving results through team collaboration, accountability, and exceptional service.

Key Responsibilities:

• Support the Club Manager in leading daily operations, ensuring excellence in member service, cleanliness, safety, and team performance.
• Coach and develop team members by providing regular feedback, recognition, and guidance aligned with company standards.
• Drive membership growth and retention by supporting front-line teams in achieving sales, service, and engagement goals.
• Take ownership of assigned operational areas (front desk, group fitness, personal training, and kids' club) and ensure consistency in execution. This includes billing updates, prorate fees, upgrades/downgrades, save steps, name changes/transfers, greetings and exits, telephone inquiries, and NPS.
• Lead the team in the Club Manager’s absence, specifically on weekends, to ensure smooth operations and continuity of leadership.
• Partner with the Club Manager on staff scheduling, payroll management, inventory control, and expense tracking.
• Assist in recruiting, onboarding, and training new team members.
• Ensure compliance with all company policies, procedures, and health and safety guidelines.
• Assists the Club Manager and/or Fitness Manager in ensuring accurate reporting of payroll, schedules, inventory controls, and cash controls.
• Lead and assist the Club Manager with executing club audits, member engagement standards, cleanliness, and facility issue reporting.

Responsible for member requests and tasks, such as freezes, billing changes, cancellations, and refunds.

Requirements

• 1–3 years of leadership or supervisory experience in a fitness, retail, or hospitality environment.
• Demonstrated ability to lead and influence a team in a fast-paced, member-focused setting.
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to manage priorities, follow through on tasks, and take initiative.
• Passion for fitness and wellness with a strong service mindset.
• Basic knowledge of club operations and business metrics preferred (KPIs, scheduling, member retention).
• Must have weekend availability and flexibility with evenings, weekends, and holidays as needed.
• Workweek expectations: 40-43 hours per week. ACM is required to support the club's needs beyond the expected workweek to ensure the member experience is not sacrificed.