Assistant Coach

Summary: Responsible for maximizing the profitability of their store by supervising and coordinating activities of the pawn, sales, and web sales team members in their specific location. Duties may include management functions and personnel-related tasks.

Essential Duties and Responsibilities:

1. Supervision: Direct and supervise all Team Members, ensuring they are effectively managing their responsibilities and contributing to the success of the team
2. Personnel Management: 
3. Oversee all Team Members in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary
4. Support Head Coach for managing the hiring, training, assigning duties, coaching and evaluating Team Members to maintain high performance and alignment with organization goals
5. Sales Performance: Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods
6. Pawning and Buying Performance: Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
7. Policy Implementation: Implement and enforce policies, goals, objectives, and procedures for your store
8. Safety and Compliance: Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
9. Team Meetings: Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
10. Guest Service: Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
11. Communication: Keep appropriate personnel informed of actions that may impact operations or assignments
12. Additional Duties: Perform other duties as assigned by the Head Coach or District Manager

Qualifications:

Formal Education and Experience Requirement (Must meet one or more of the following requirements):

• Associates degree 
• 2-4 years of Assistant Manager experience
• 2 years of pawn or sales experience

Knowledge: 

• Familiarity with Point of Sales (POS) systems
• Proficiency in Microsoft Office Suite

Certificates, Licenses, Registrations:  

• Must maintain a valid and unrestricted driver’s license at all times 
• Eligible to obtain any special state-required licenses or certificates as required by law or the company

Physical Requirements:

• Stationary Positions: Stand or sit 20% of the day
• Movement: Walk or traverse 80% of the day
• Hand Usage: Operate, activate, and position objects 100% of the day
• Climbing/Balance: Climb stairs/ladders or balance for 20% of the day
• Stooping/Kneeling: Position self or move objects for 30% of the day
• Communication: Talk/hear for 100% of the day
• Vision: Detect, perceive, identify, and observe 100% of the day
• Smell: Distinguish odors 100% of the day
• Repetitive Motion: Engage in repetitive motions 20% of the day
• Pushing/Pulling/Reaching: Engage in these activities 20% of the day

Lifting Requirements:

• Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects