Assistant Community Association Manager (ACAM)

Beacon Management Services – Assistant Community Manager

Beacon Management Services is seeking an organized and customer-focused Assistant Community Manager to support the daily operations of a community association. This individual will work closely with the Community Manager to assist with resident relations, vendor coordination, covenant compliance, financial administration, and community communications. The ideal candidate is proactive, detail-oriented, and capable of balancing multiple responsibilities while maintaining a professional and welcoming presence within the community.

The Assistant Community Manager will also help maintain continuity of daily operations and serve as the primary onsite management representative when the Community Manager is unavailable.

Key Responsibilities

• Assist with the daily administration and operation of the Association.
• Support the implementation of Board policies, projects, and operational initiatives.
• Prepare correspondence, reports, meeting materials, and resident communications.
• Maintain organized community records, files, and administrative documentation.
• Coordinate work orders, service requests, inspections, and vendor scheduling.
• Track outstanding action items and ensure timely follow-up.
• Help maintain efficient office operations and identify opportunities to improve processes and resident service.
• Provide professional customer service to homeowners, residents, tenants, and guests.
• Respond to resident inquiries, assist with account questions, and provide general Association information.
• Resolve routine concerns and escalate more complex matters to the Community Manager.
• Build positive relationships with residents, Board members, committee members, and vendors.
• Assist with processing and coding vendor invoices, maintaining financial records, coordinating payments, and supporting budget preparation and financial reporting.
• Assist with collections administration and homeowner account-related inquiries.
• Conduct routine community inspections, document covenant violations, prepare courtesy notices, and monitor compliance deadlines.
• Maintain accurate compliance records and assist with hearing preparation and attendance as needed.
• Coordinate vendors and service providers, monitor performance, and communicate service concerns.
• Assist with contract administration, maintenance projects, and operational improvements.
• Support Board committees with meeting logistics and assist with planning community events and resident engagement initiatives.
• Maintain the community calendar and coordinate event vendors, scheduling, and related communications.

 Job Requirements

• High school diploma or equivalent required; an associate or bachelor's degree preferred.
• Two or more years of experience in administration, customer service, property management, or community association management.
• Excellent organizational and time management skills with strong attention to detail.
• Strong written and verbal communication skills.
• Exceptional customer service skills and the ability to handle resident concerns professionally and empathetically.
• Ability to manage multiple priorities, meet deadlines, and follow through on assigned responsibilities.
• Proficiency with Microsoft Office and property management software.
• Valid driver's license and reliable transportation.
• Community Association Manager (CAM) license or willingness to obtain one, if required by applicable state law.
• Experience working with homeowner associations, coordinating vendors, and supporting maintenance activities preferred.
• Familiarity with covenant compliance, association governance, Board meetings, and community events preferred.
• Ability to work independently while collaborating effectively with the Community Manager, residents, Board members, and vendors.

Employment Type: Full-Time