Position Summary
As Assistant Community Manager, you will support day-to-day operations, focusing on resident satisfaction, leasing performance, rent collections, and accurate financial administration. You will act as a right hand to the Community Manager and play a critical role in the success of the property by maintaining organized systems, assisting the leasing team, and ensuring a smooth and professional resident experience.
This role requires strong attention to detail, excellent communication skills, and a team-first mindset. You should be equally comfortable with numbers, systems, and people—and ready to step in as acting manager when needed.
Key Responsibilities:
Team & Operational Support
- Act as the primary support to the Community Manager and step in during absences
- Assist with team coordination, resident communications, and office operations
- Promote a positive and professional environment for residents and employees
- Ensure all team members deliver a high standard of customer service while maintaining appropriate boundaries
- Perform additional duties and responsibilities as assigned by the Community Manager.
Financial Administration
- Manage and monitor all rent collections, enforce collection policies, and minimize delinquencies
- Make daily deposits and perform regular reconciliations in accordance with company procedures
- Process invoices and assist in financial reporting, including monthly variance narratives
- Maintain accurate financial and resident records in property management software
- Produce and submit reports to the Community Manager as required
Leasing & Marketing Support
- Conduct tours, respond to leasing inquiries, and assist with lease execution when needed
- Inspect move-in ready units to ensure they meet Axia’s quality standards
- Review and assess move-out conditions; generate and process final account statements
- Support marketing and outreach strategies to maintain or exceed occupancy goals
- Stay informed on local sub-market trends, new developments, and competitive pricing
Resident Relations & Retention
- Respond promptly and professionally to resident inquiries, requests, and concerns
- Support and implement resident retention programs, including move-in follow-ups and community events
- Monitor and distribute renewal notices; follow up and track renewal decisions
- Assist in resolving resident complaints to prevent escalation, always aiming for satisfaction and retention
- Maintain office and resident files with confidentiality and accuracy
Activate JobCopilot
Your email job alert is now active!