Assistant Community Manager

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Summary

The Assistant Community Manager assists the Community Manager in overseeing and managing the financial and operational tasks and responsibilities of the community. This position will not only assist with administrative duties, but will also support leasing, marketing, training and customer service initiatives to achieve established revenue, occupancy, resident retention and leasing goals and objectives.

Primary Duties and Responsibilities

• Ensures that all resident data is properly entered and recorded in the company’s property management system.
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent and other receivables, preparing bank deposits, processing invoices and resident reimbursement, and preparing financial reports.
• Reviews resident files and accounting records to ensure satisfactory payments. Communicates with residents and guarantors regarding outstanding balances – implements procedures for collecting past due monies and enforcing late rent, fines, and other community policies.
• Follows the Company’s established procedures related to evictions and past resident collections.
• Processes resident move-outs by reviewing lease terms, and notice requirements, applying appropriate damages and fees, and processing the deposit disbursement in accordance with established procedures and legal requirements.
• Responds quickly and courteously to resident and customer/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Reviews and submits invoices for payment after reconciling work performed and/or products purchased. Manages communication between the vendor/contractor, accounting and Company/Owner as needed.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and safety, and develops activities and programs to enhance the salability of the apartments and community as a whole by regularly inspecting “ready” units for marketability, creating mini-models and using other merchandising techniques to promote the apartment and community to prospective applicants.
• Assists with move-in and move-out preparations and planning – including unit inspections, file audits, resident communication, etc.
• Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance ad make-ready tasks with the Maintenance Supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• May assist and/or support leasing and marketing efforts by greeting customers, gathering information, showing models and ready apartments, closing the lease, assisting prospects with the rental application and lease packet, and collecting required fees and deposits.
• Reviews and analyzes financial reports, traffic and closing data/ratios and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solution strategies.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, assists with developing and implementing short- and long-term marketing plans and goals to sustain occupancy.
• Assists the Community Manger and other on-site supervisor/s with interviews, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assists with the planning and promotion of successful lifestyle and prospect generating events that meet prescribed goals and budget.
• Completes other financial, administrative, and operational duties as assigned or as necessary.

Minimum Qualifications

High School diploma and two years related experience and/or training. Bachelor’s degree preferred

Knowledge, Skills, and Abilities Required

• Professional and enthusiastic demeanor with a genuine passion for delivering excellent customer service
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
• Excellent customer service, sales and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Yardi preferred

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties. #zr #ft