Assistant Community Manager

• Self-motivated and self-directed with a drive to exceed goals
• Strong verbal and written communication skills
• Ability to develop into a team leader
• Safety-conscious and able to work well under pressure
• Genuinely people-focused with a passion for building community

Leasing & Marketing

• Convert telephone inquiries into property visits, maintaining a call-to-show ratio of at least 65%
• Guide prospects through apartment tours using relationship-based selling; target a deposit-to-show ratio of 50% or higher
• Follow up with prospects and manage daily traffic logs in the property software
• Prepare and walk model units daily to ensure show-ready presentation
• Conduct quarterly competitor visits and complete weekly market surveys
• Support outreach marketing by connecting with local businesses in the Covington community
• Manage and grow the property’s presence on Facebook, Instagram, and other social platforms
• Monitor and respond to online reviews to maintain a strong digital reputation
• Assist in resident retention by contacting residents on the renewal expiration report each month

Lease Administration & Resident Relations

• Process lease applications, conduct required screening and reference checks, and ensure all files are accurate and complete
• Conduct move-in inspections and review welcome packets with new residents promptly
• Enter daily resident relations notes and prepare service requests in the property management system
• Address resident concerns including rent payments, maintenance requests, and neighbor matters professionally
• Assist with community newsletters, promotional flyers, and resident events
• Attend all resident events (advance approval required for any absence)

Accounting & Compliance

• Collect, record, and deposit daily rental payments, application fees, and security deposits
• Assist in preparing weekly and monthly financial reports
• Support timely legal action for evictions when necessary
• Complete initial and annual Fair Housing training and all assigned online training on schedule

• High school diploma or GED required; two years of college preferred
• Two or more years of related experience in multi-family property management or leasing
• Strong verbal and written communication skills with residents, staff, vendors, and leadership
• Proficiency in Microsoft Word, Outlook, and Excel; Yardi Voyager experience is a plus
• Ability to work effectively under pressure and manage competing priorities

LMS is a vertically-integrated multifamily real estate firm with over 20 years navigating the Southeast market. We manage more than $1.5 billion in assets and currently have more than $150 million in active construction and development projects.
Our mission is simple: Create Community and Create Value — for our residents, our investors, and the neighborhoods we call home. We do this through innovation, integrity, and a genuine commitment to the people we serve.