Assistant Community Manager

We are hiring an Assistant Community Manager for our Tempe Office!

Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Primarily responsible for assisting Community Manager(s) by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support to Community Manager(s).


• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.


• Develops a working relationship with community board members and various committees.


• Assists with community inspections of common areas according to AAM’s management contract.


• Communicates with homeowners concerning compliance with CC&R’s.


• Reviews monthly financials and submits community accounts payable.


• Oversees the design review guidelines process.


• Assists in reviewing bid proposals.


• Travels to and from assigned communities per management contract.


• Maintains accurate and current association records and websites.


• Maintains an effective process for tracking architectural submittals.


• Designs brochures, pamphlets, handouts, etc. for communities.


• Attend meetings as needed.


• Maintains open communication with contract vendors.


• Maintains strict adherence to community and company deadlines.


• Updates community disclosure packages.


• Maintains accurate and current association records.


• Performs other duties as directed, including but not limited to submitting required documents to Executive Directives, maintain community vendor contracts, processing appeal requests, ARC requests and insurance certificates. 

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.


• Excellent interpersonal skills: positive written and verbal communication abilities.


• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.


• Exceptional organization and tracking skills.


• Proven customer service experience, with a strong emphasis on problem resolution.


• Ability to multitask, prepare and process large amounts of administrative and customer service items.


• Ability to function efficiently in a high volume, fast-paced environment.


• Ability to interact and work positively and effectively with staff at all levels.


• Ability to communicate with all levels of management, staff, residents and Boards of Directors.


• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.


• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.


• Sitting and standing for moderate periods of time.


• Utilizing personal automobile for commuting to and from assigned communities.


• Walking and/or driving communities to inspect common areas per management contract.