Assistant Community Manager - Talcott at Windermere

Job Details:

The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the community under the direction of the Community Manager. The Assistant Community Manager will act as the Community Manager in the absence of the Community manager. 

Key Responsibilities:

• Encouraging lease renewals and negotiating terms to minimize vacancy rates.
• Assist in rent collection and expense control to maintain the financial health of the property.
• Managing delinquent rent collection efforts, which may involve sending notices, coordinating eviction processes, and working with collection agencies if necessary.
• Assist in marketing efforts, including showing vacant units to prospective tenants and answering inquiries.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Have prospect complete application and secure deposit in accordance with Vidalta procedures and Fair Housing requirements.
• Confirm all leases and corresponding paperwork are completed and input the software system accurately and on a timely basis.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Assist in proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
• Assist in evaluating and recommending changes on rent/pricing strategies and ensure websites and marketing materials are accurate and updated.
• Participate in resident planned activities for maximum customer satisfaction.
• Foster positive relationships with residents, addressing their concerns, and ensuring a high level of satisfaction.
• Ensure timely communication and follow up for all resident concerns, renewals, and service requests.
• Participate in property inspections to ensure that the physical aspects of the community will meet or exceed established standards regarding the grounds, curb appeal, market ready units, risk management/safety requirements, models, cleanliness, and general appearance. Prepare to implement corrective measures as necessary.
• Collaborate with the maintenance team to address work orders and ensure timely repairs and maintenance of the property.
• Assist team with other various tasks as required.
• Follow all Key Performance Indicators, like Occupancy more than  95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs.
• These KPIs will be subject to change and revision as the market conditions change.
• Embrace Vidalta Property Management core principles and values. Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork and Results.

Experience and Education Requirements:

• Minimum 2 years’ experience in property management required.
• Bilingual (English and Spanish) a plus
• Experience in collections, sales, and marketing.
• Flexibility to work on weekends and accommodate varied schedules.
• Exceptional customer service and problem-solving abilities.
• Familiarity with fair housing laws and regulations.
• Strong organization skills and excellent verbal and written communication skills
• Must possess a consistently positive attitude.
• Experience with Onesite (Community Software System) and Microsoft Office Suite including Word, Excel, and Outlook.

Vidalta Property Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

E-Verify Participation Poster (English & Spanish): E-Verify Participation Poster English and Spanish

E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf