Assistant Concessions Manager

POSITION SUMMARY

The Assistant Concessions Manager will assist and deliver first-class concession services, customer service, and high quality products in order to increase revenues and uphold the image of the Performing Arts Center Authority (PACA) as a first rate Performing Arts Center.

ESSENTIAL FUNCTIONS

• Supervise the concessions and premium services staff and work with Human Resources to ensure staffing decisions and actions are consistent with organizational goals.


• Keep all storage rooms organized and clean including coolers and storage areas to specification.


• Maintain par stock levels by fulfilling orders for wine, champagne, beer, liquor, and perishables.


• • Maintain stock of all products including cups, napkins, straws and other disposables both at bars and in storage.


• Assist in the monitoring of event staff when clocking in and out for each shift to ensure the proper transference of job assignment.


• Assist in the monitoring of all theater activity to effectively staff the concession bar area.


• Maintain high standards of cleanliness and good quality at all times.


• Accept and coordinate deliveries or orders where applicable with the appropriate support staff and deliver all products to appropriate outlet and stocks in accordance to specifications.


• Complete paperwork and projects within established time frames.


• Stay current on trends in the Food and Beverage industry in order to recommend concession best practices and strategies.


• Provide quality guest experiences to all customers, internal and external.


• Knowledgeable of all aspects of clients (preferences, etc.) and the specifics of their events in order to provide the most appropriate event for that client.


• Identify, support, evaluate, and implement processes to improve the efficiency and effectiveness of concession services within the Food and Beverage department. Special Events and Catering Services unit.


• Complete additional duties as assigned.

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.


• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.


• Accountability- Take ownership for deliverables and actions and contribute value to the organization.  Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required. 


• Able to communicate effectively, both written and verbally, in English.  


• Able to supervise all aspects of assigned events.


• Skill in public relations, handling complaints, and immediate troubleshooting.


• Able to work flexible hours, including mornings, afternoon, evening and weekend, as needed.


• Able to lift and carry at least 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.


• Able to multitask, set priorities, shift priorities, and adapt to changes in situations.


• Able to communicate effectively, both verbal and written, in English.


• Skilled in Windows based programs, including Word, Outlook, Excel, and Power Point.


• Able to handle money to collect payment for events.


• Ability to work well with other departments associated with catered events.

SUPERVISORY RESPONSIBILITIES

• Concessions Staff

DESIRED EDUCATION AND EXPERIENCE

• AA or higher: Business / hospitality / hotel or any equivalent combination of training and experience.