Assistant Customer Operations (m/f/x)

Our Lineup

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you the midfield maestro of organization, the playmaker behind the scenes who keeps the whole team moving forward? If you're confident under pressure, love managing multiple plays at once, and thrive in a fast-paced stadium (office) environment, then we want you on our team! Join our Customer Operations team and become the vital link between the touchline and the action.

Your playing field: 

• Deliver top-level administrative support to senior leaders within the Customer Operations team, ensuring they stay focused and on track with their priorities and daily responsibilities.
• Take charge of scheduling, organizing, and coordinating meetings - handling all logistics like room bookings and video conferencing setup to ensure everything runs smoothly.
• Organize both internal and external events from start to finish, taking care of every detail to ensure a seamless experience.
• Attend meetings, capture clear and concise meeting minutes, and share them with the right stakeholders promptly.
• Use Microsoft Word, Excel, and PowerPoint regularly to prepare documents, reports, and presentations.
• Make sound decisions quickly and take initiative to resolve issues before they escalate.
• Represent the team confidently when dealing with senior leaders, clients, and colleagues across the business.

Which skills should you bring to the pitch:

• Expertise.  Proven experience as a PA or Executive Assistant, ideally supporting a high-energy, customer-facing team.
• Technical Skills.  Top-tier skills in Microsoft Office—PowerPoint, Word, and Excel are part of your regular training drills.
• Attitude. 
  • A confident, outgoing presence - you’re comfortable engaging with execs, clients, and teammates alike. 
  • Calm under pressure - when the clock’s ticking, you keep a cool head and deliver.
  • A proactive, problem-solving mindset.
• Events Coordination. Experience running events is a big win.
• Customer Focus.  You have a strong customer-centric mindset, utilizing data to gain deep insights and focus on our users motivations and desires. 
• Communication.  Strong communication skills are crucial for this role. If you can draft emails, take clear minutes, and talk to anyone at all levels, then this role is for you.
• Language. Spoken and written English needs to be top-notch. As the #1 sports betting company, German language will be considered as a plus. 

This is how we score with you: 

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking. 
• On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan. 
• Gym Allowance. Because we love Sports! 
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology. 
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us. 

Think a career at Tipico’s right for you? Apply now and join our winning team! 

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels 

We look forward to your application!