Assistant Delivery Manager

Location: Middletown, MD 

Department: Delivery Operations 

Reports To: Logistics Manager 

Schedule: Monday-Thursday 6pm-4am (could be subject to change to accommodate departmental needs)

Job Summary: 

The Assistant Delivery Manager is responsible for overseeing the delivery operations and team, including route optimization, driver management, and communication with internal teams. This role ensures efficient, timely, and cost-effective delivery services while maintaining compliance with regulatory requirements and company policies.

Key Responsibilities:

Route & Fleet Management:

• Optimize delivery routes to reduce the hours of service (HOS) for troubled routes.
• Track and analyze delivery stops and times to enable route efficiency.
• Review vehicle fleet performance and manage truck breakdowns, roadside assistance, and maintenance coordination.
• Driver Management & Training:
• Assist with driver training, onboarding, and road testing.
• Conduct driver meetings quarterly and implement and assist with ongoing coaching and disciplinary actions.
• Conduct daily check-in with drivers during loadout. 
• Track and enforce driver uniform policies.
• Ensure drivers comply with DOT requirements.
• Assist with driver audits and error reporting.
• Check in with drivers during their route to ensure route completion and reinforce a positive driver/delivery culture

Delivery Operations & Coordination:

• Communicate delivery changes to Customer Service (CS) and management (route changes, driver availability, vehicle issues, etc.).
• Serve as a relief delivery driver to cover attendance gaps
• Assist with coordinating daily re-deliveries.
• Ensure delivery schedules are updated daily and communicated weekly.
• Audit returning drivers to ensure all returns are properly accounted for.
• Complete weekly truck inspections for cleanliness.
• Support on the dock during driver loadout times. 

Communication & Compliance:

• Maintain open communication with drivers to address concerns and prevent operational issues.
•  Assist with handling vehicle accident reports and insurance claims when needed.
•  Assist with handling citations/moving violations from the delivery department staff. 
• Ensure drivers are informed of any new product changes to prevent delivery errors. 

Qualifications & Requirements:

• Proven experience in delivery operations.
• Strong leadership and organizational skills.
• Knowledge of route planning and optimization.
• Experience with driver training, auditing, and compliance enforcement.
• Knowledge of DOT regulations and fleet maintenance best practices.
• Strong communication and problem-solving abilities.
• Proficiency in relevant software (e.g., Paylocity, routing systems).
• The ability to occasionally go out on the road to assist drivers when there are issues.
• Clean driving history and able to obtain and maintain a DOT medical card. 

Preferred Qualifications:

• Experience in a high-volume delivery environment.
• Ability to troubleshoot problems and keep the delivery department on track