Assistant Dining Manager

WHAT YOU WILL DO: 

Under the guidance of the Multi-Unit Restaurant Manager, the Assistant Manager is responsible for overall service for The Overlook Cafe, as well as oversee The Beachfront and The Pub as needed.  Ensuring these areas are operating within established objectives, standards, policies and procedures. Utilizes the principles of CCL Hospitality Group in the execution of daily operation. Manages the service teams through teamwork and empowerment in all dining areas. Must be committed to ensure a high level of dining excellence and customer satisfaction. 

• Embraces CCL and Westminster-Canterbury’s community philosophies, and utilizes it as the foundation for managing The Overlook and Team Members. Works to ensure a quality and enjoyable dining experience for residents, guests and Team Members.


• Supervises Dining Room Supervisors and Culinary Leadership in the performance of their duties. Promotes professional growth and development of all Team Members, Supervisors and Culinary Leadership, as well as addressing areas of opportunity.


• Responsible for ensuring appropriate staffing levels. Including managing schedules, overseeing hiring and training, evaluating performance and handling disciplinary actions of Supervisors and Culinary Leadership (in accordance with the established policies and procedures).  


• Attend ‘Show Time’ stand-up huddles before each meal period for all service Team Members to ensure that all departmental standards are being upheld. 


• Circulates in all dining areas during meal periods to field resident/guest comments pertaining to service and food quality. This entails table touches to all residents and guests in Overlook, inquiring about their dining experience and encouraging feedback. Additionally, evaluate and identify trending verbatim from Happy or Not comments. 


• Maintains excellent relations with all residents and develops close working relationships with Administration, and all Team Members throughout the community. Coordinates and follows through with all resident special requests. Implements programs to improve service and enhance the satisfaction of the community to current and future residents.


• Managing Food Cost in Overlook through FIFO, inventory control, par levels, staff training, plate audits, portion control and reducing waste to increase profitability.


• Ensures that proper health and sanitation procedures and regulations are followed in all dining and kitchen areas. This includes tasting, temperature logs, station sanitation. 


• Executing "My Marketing Plan," "Superfood" and other dining special planning.


• Uphold continuity with the WAG, pricing, MUS and Nutritional information. This includes overlooking daily, weekly and monthly menus; counter-top menu identifiers, digital menus and resident/guest menus. Additionally maintain standards for all "customer facing” work stations.


• Responsible for POS operations, maintenance and clean-up. Coordinates and ensures that cash controls are in place in all dining areas where cash is handled.


• All other duties as assigned. 

WHAT YOU WILL NEED TO BE SUCCESSFUL:

• Possess a comprehensive knowledge of dining room service techniques, resident relations, plate presentation, sanitation, food handling, personnel administration and special functions. Ability to multi-task along with excellent organization.  Must have patience, tact, enthusiasm, and a positive attitude toward the elderly.  Must be able to maintain positive and professional relationships and interactions with residents and Team Members.


• Must possess excellent communication and problem solving skills.


• Knowledge of food safety and sanitation procedures and practices. ServSafe certified, or will become certified in the first year of employment. 


• Must be proficient in Google Suite.  


• Neat, clean, and professional appearance.

PHYSICAL REQUIREMENTS:

• Subject to on-call hours in the event of emergency, weather, etc.


• Works beyond normal working hours, nights, weekends and holidays


• Must be able to lift, work on your feet throughout shift, and bend, kneel, stoop, and reach