Assistant Director, Family Support Coordination

Are you looking for a career that makes a difference in your local community? Join us at the Arc of Greater New Orleans!

Position Summary

The Assistant Director of Family Support Coordination supports the agency by serving as the mid-level manager in the Family Support Coordination department.They are tasked with serving as a leader and mentor to their team offering support when needed for all issues including performance evaluations, quality reviews, hiring new staff, and ensuring compliance with all regulations and standards the program is subject to. They assist the Director of Family Support Coordination in driving and aligning the departmental goals with agency goals.

Essential Job Functions

• Directly supervises our team of Family Support Coordinators andprovides annual writtenperformance evaluations
• Ensures timely submission of reports (monthly, annually and/or progress) to department Director and Compliance
• Ensures all family support coordinators meet the standards for providing meaningful, functional, and appropriate support for all designated participants and their families.
• Consistently reviews the program and its functionality for compliance with LDH, CMS, and all regulatory guidelines
• Works with and has strong familiarity with the Louisiana EarlySteps program 
• Assists in recommending and interviewing prospective employees
• Assists department Director, when appropriate, in the development of departmental policy and goals
• Conduct monthly quality reviews of family support coordinators assigned cases
• Helps in leading the Louisiana EarlySteps services offered by ArcGNO
• Assist in reviewing the quality of services rendered
• Assures staff receives on-going training as it relates to their professional development and licensing standards
• Regularly mentors all family support coordinators regarding advocacy and family support
• Reviews/approves time sheets of all family support coordinators
• Regularly communicates with local governing entities and support coordination agencies
• Assist in ensuring all FSC procedures are in alignment with best practices and regulatory updates
• Develops and maintains relationships with community organizations on behalf of ArcGNO
• Travel to various sites and meetings as needed/required
• Performs other duties as assigned

Competencies

• Teamwork
• Responsibility
• Commercial Awareness
• Decision Making
• Effective Communication
• Integrity
• Result Orientation
• Problem Solving

Education/Experience Requirements

• Bachelors degree in social work, education, counseling, psychology, or a related field (Masters preferred).
• 2+ years of prior experience supervising a small to medium-sized team (5-10 individuals) required
• Prior experience with the Louisiana EarlySteps programs required; 2+ years preferred
• Expereiecne working with LDH and CMS regulations
• Excellent written and verbal communication skills
• Demonstrates the ability to take the initiative in leadership situations
• Possesses a general level of creativity that translates into their work
• Familiarity with Microsoft Suite products including Excel, Word, SharePoint, and PowerPoint
• Protects confidentiality of program participants, parents/advocates, staff, and departmental business affairs
• Must possess a valid drivers license and the ability to pass an MVR check

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.