Assistant Director of Ambulatory Services, Musculoskeletal Center - Full-Time, Days

Be a part of a world-class academic healthcare system at UChicago Medicine as an Assistant Director with our Musculoskeletal/Orthopaedics team in DCAM - Hyde Park. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The University of Chicago Department of Orthopaedic Surgery and Rehabilitation Medicine provides innovative surgical care and advanced training for tomorrow’s surgical leaders. We are committed to not only meeting but exceeding the patient experience.

The Assistant Director of Musculoskeletal/Orthopaedics Service line will primarily be responsible for the coordination and management of the ambulatory operations of the UCM Orthopaedic service line. This will include all ambulatory locations, including the Duchossois Center for Advanced Care (DCAM), the Comer Children’s Hospital, Tinley Park, Crown Point, Orland Park, South Loop, and all other current and future locations where outpatients receive care under the UCM  Orthopaedic Surgery brand. The Director is fully engaged in the UCM E3 Leadership principles that support our patient-centered culture.  The Director is principally responsible for ensuring that there is a consistent patient and family experience, a consistent approach to access and patient service, and consistent standards for quality, efficiency and effectiveness across all clinical locations. The Director also assures that appropriate processes are in implemented to support the providers and staff in delivering safe, effective patient care within a professionally rewarding practice environment.  The Director promotes excellence in all areas of ambulatory operations and serves as the champion for continued process improvement work. The Director partners with key leaders across the entire UCM Healthcare System in decision making and ensures a bidirectional flow of information. 

Essential Job Functions:

• Responsible for day to day practice operations with daily oversight for all operational effectiveness throughout the Orthopaedic service line. 

• In conjunction with executive administrator, nursing supervisor, practice coordinator & regional coordinators; assesses plans, develops and implements business/operational strategy to meet the service line goals. 

• Coordinates the implementation of standard work and management systems across clinic locations. 

• Oversight of practice specific issues with IS, facilities, EVS, supplies, etc. 

• Utilizes appropriate internal expert resources to ensure practice compliance with internal and external policies and regulatory groups (e.g. infection control, billing, Office of Compliance, Joint Commission, CMS, etc.). 

• Collaborates with providers and staff to ensure efficient patient throughput. 

• Ensures patients and family’s needs are met. 

• Implements and participates in service recovery efforts. 

• Seeks to engage in problem solving and collaboration.

• Supervision & oversight of practice coordinator, regional coordinators & nurse supervisor. 

• Responsible for performance management and evaluation of direct reports; as well as mentoring and development of staff to support the mission of UCM and the Orthopaedic Service line.

• Actively monitors performance metrics and other relevant reports to make real-time, appropriate operational adjustments to ensure all key objectives are met. Engages with physicians, staff, and leaders as needed to achieve results. Monitors the operating budget for labor and non-labor expenses.

• Serves as a key liaison across all clinic locations ensure mission, vision, and values are consistent. Collaboration with site managers at UCM offsite clinic locations & scheduling groups (i.e., Burr Ridge). Promotes partnership across BSD & UCM. Coordinates resources to meet goals for service line & AOP.

• Involved in strategic & project planning with the executive team. Offers ambulatory perspective in service line growth strategies.

• Performs other duties assigned. 

Required Qualifications:

• Bachelors degree
• 5+ years of experience in healthcare and customer service, ideally overseeing ambulatory practice framework
• Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment
• Exceptional talent in the selection and mentoring of a high-quality team.
• Proven ability to use data to drive performance improvement.
• Strong written and verbal communication skills

Preferred Qualifications:

• Masters degree in healthcare related field  
• Experience in an Ambulatory setting
• Previous Orthopedic experience 
• Experience using LEAN for performance Improvement is desirable

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 7 am - 6 pm
• Work Location: Onsite - DCAM - Hyde Park
• Unit/Department: Musculoskeletal/Orthopaedics
• CBA Code: Non-union