Assistant Director of Housing & Financial Stability

This hybrid position may be based in either our Concord, NH or Portsmouth, NH office.

INTRODUCTION
Granite United Way’s Vision is to be the preferred way people work together to build a community that values its collective responsibility to care for each other.  All employees at Granite United Way are integral to our ability to achieve our mission. Performance of the job duties outlined below will enable us to follow through on our promises to the communities we serve.

We're looking for a dynamic candidate that takes initiative in advancing our mission by improving the quality of people’s lives through strategies that promote financial stability and expand access to affordable housing and support services among individuals and families across New Hampshire and Windsor County, Vermont.

SUMMARY

The Assistant Director of Housing & Financial Stability plays a key role in advancing Granite United Way’s efforts to develop, implement, and support effective strategies for financial stability, including housing access and homelessness prevention. The Assistant Director manages the operations of three current programs (KeyConnect NH, Mission Zero Landlord Incentives, Volunteer Income Tax Assistance or “VITA”), helps build community partnerships (landlords, service providers, volunteers, funders), and supports resource development activities.

The Assistant Director ensures that housing and economic mobility solutions are strategically aligned with Granite United Way’s broader impact portfolio and cross-sector efforts, collaborating across initiatives such as 211 NH, NH Care Connections, Public Health Networks, Family Resource Centers, and the Recovery Friendly Workplace initiative to address the root causes of instability and promote long-term well-being.

RESPONSIBILITIES

• Implement day-to-day operations for KeyConnect NH, the Mission Zero Landlord Incentive Program, and VITA including maintaining contracts, policies, procedures, and partner agreements.


• Ensure compliance with donor and grant requirements, including accurate, timely financial and programmatic reporting.


• Build, strengthen and foster strategic connections with key organizations and institutions throughout New Hampshire, with a focus on those that serve vulnerable populations, including: landlords, tenant advocates, government, funders, and nonprofits partners.


• Support fundraising and development efforts to ensure adequate funding for program maintenance and expansion.


• Contribute to program sustainability planning, including identifying growth opportunities and strengthening funding pipelines.


• Administer program payments and stipends; ensure accurate recordkeeping to meet reporting and audit requirements.


• Monitor program performance, compile outcome data, and provide recommendations to inform program improvements.


• Serve as the primary liaison with IRS, DHHS, Community Mental Health Centers, property providers, and tenants.


• Provide one-on-one tenant support as needed, including housing needs assessment, stability planning, resource and referral navigation, landlord negotiation, mediation, fair housing counseling, and ongoing coaching or case management.


• Train partner agencies on program eligibility, processes, and use of KeyConnect’s housing search platform, Padmission.


• Provide ongoing training and technical assistance to case managers, navigators, and housing specialists on effective use of KeyConnect NH.


• Assess opportunities for growth of VITA program, including site additions, increased volunteers, and enhanced remote options. Implement changes and evaluate results with a focus on quality.


• Participate in regional and statewide networks addressing homelessness, housing insecurity, and financial stability, helping to elevate GUW’s profile while staying informed on emerging trends and best practices in prevention.

COMPETENCIES

Knowledge

• Knowledge of housing and financial stability resources, public benefits, landlord engagement, and community services


• Knowledge of federal, state, and local government, nonprofit and public health systems and effective systems change strategies


• Knowledge of diversity, equity and inclusion principles and strategies to apply them


• Familiarity with grant compliance, donor reporting requirements, and budgeting


• Understanding of federal and state housing regulations, fair housing law, tenant rights


• Knowledge of payment processing procedures


• Knowledge of adult learning techniques for training purposes

Skills

• Organization and project management skills


• Strong skills in developing and maintaining trusted, collaborative relationships with internal and external stakeholders and colleagues


• Excellent written and verbal communication skills tailored to diverse audiences


• Active listening skills are critical to this role


• Effective facilitation, public speaking and presentation skills


• Training skills to effectively educate partners on program eligibility, processes, and systems

• Data analysis and reporting skills to evaluate outcomes and inform continuous improvement


• Excellent interpersonal/conflict resolution skills including mediation, negotiation, and/or counseling


• Technically proficient skills working in Microsoft Office, databases, and web-based applications such as the internet, email, and social media

Ability 

• Ability managing multiple priorities with a high degree of flexibility


• Strong attention to detail for accurate record keeping


• Ability to adapt to different environments


• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive situations with professionalism

EDUCATION AND EXPERIENCE

• A minimum of 3 years of experience in nonprofit management, community development housing, asset building, or related social impact fields


• Excellent communication and relationship building skills required


• Demonstrated experience and proficiency in project management

Preferred

• Bachelor’s Degree in a relevant field preferred


• Experience working with landlords, property managers, government agencies, and nonprofit service providers


• Experience or education in providing direct client support (e.g., case management, housing navigation)


• Experience or education with conflict resolution principles


• Experience in data collection, analysis, and reporting


• Experience training partners or facilitating workshops strongly preferred


• Familiarity with statewide or regional collaborative initiatives and cross-sector partnerships is highly desirable


• Familiarity or experience in fundraising

ADDITIONAL ELIGIBILITY REQUIREMENTS

• Valid driver’s license, reliable transportation, and proof of insurance

SCHEDULE & TRAVEL REQUIREMENTS

• GUW’s core business hours are between 8:30am and 4:30pm Monday-Friday. However, the Regional Engagement Coordinator role must be available to work a flexible schedule, which may include night and weekends.


• Willingness to travel within assigned regions across Granite United Way’s service area in New Hampshire is required.

WHY WORK AT GRANITE UNITED WAY?

Granite United Way is committed to developing a stronger, healthier workplace and community that benefits all people. Our collaborative, purpose-driven culture is complemented by a comprehensive compensation package that includes:

• 12 Paid Holidays & Generous PTO


• 403(B) Retirement Plan, 5% match


• Health, Dental, Vision Insurance


• SmithRX Prescription Savings


• Flexible Savings Account


• Employee Assistance Program


• Pet Insurance Discounts


• Long Term Disability and AD&D 100% employer paid


• Life Insurance 100% employer paid


• Voluntary Short-term Disability Option

Granite United Way is an Equal Employment Opportunity and Recovery Friendly Workplace, and we value the leadership and contributions that individuals with lived experience bring to the workplace, to community health improvement and in strengthening systems of care. We strongly encourage applications from people who identify as members of a historically underserved community and/or those with lived experiences relevant to the work.