Assistant Director of Maintenance

Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.

The Assistant Director of Maintenance reports to the National Director of Maintenance Services of Morguard Management Company Inc. and is responsible for assisting in executing the Company’s maintenance program. This encompasses developing, planning, organizing, controlling, implementing, and facilitating all aspects of maintenance for all residential assets. The Assistant Director of Maintenance will primarily support the Area Service Managers and maintenance professionals across the US Residential portfolio.

DUTIES AND RESPONSIBILITIES

• Support property operations by training, coaching, and guiding the Residential Service Team, Area Service Managers, Community Managers, and Regional/District Managers to ensure performance goals are met, all while demonstrating and maintaining Morguard company policies and culture.
• Monitor portfolio-wide objectives related to maintenance, such as the time it takes to complete work orders, the average make-ready time, and the completion of the company’s preventative maintenance program.
• Conduct regularly scheduled evaluations with Area Service Managers regarding the performance of their assigned portfolios.
• Support and lead recruiting and building a proactive maintenance team ready to perform and willing to grow within Morguard.
• Oversee and support the Area Service Managers with capital projects and budget preparation for the US portfolio.
• Support the US portfolio in procuring bids based on its needs and assigned projects.
• Review and make recommendations based on portfolio audits, detailed property inspections, frequent site visits, and team interactions completed by the Area Service Managers.
• Support the Area Service Managers in the procurement process by assisting with the development of scopes of work, locating qualified contractors across the US portfolio, analyzing received bids, and recommending bid awards to the Director
• Support our growth initiative by undertaking property due diligence activities as assigned.
• Assist in creating processes and procedures to standardize maintenance operations and create efficiencies through a “work smarter, not harder” initiative.
• Monitor and assist with various portfolio-wide initiatives, including environmental incidents, asset tracking logs, code compliance, procurement assistance, vendor management, and other initiatives as assigned by the Director of Maintenance and Vice President of Residential
• Ensure the US Portfolio adheres to all company guidelines regarding safety, policies and procedures, procurement, and other company-wide policies.
• Assist in Developing and monitoring preventative maintenance schedules and inspections for the US portfolio.
• Monitor and assist in training, developing, and onboarding new maintenance professionals throughout the US portfolio. Oversight of Area Service Managers in the implementation of the Morguard training program. Collaboration with the National Director of Maintenance Services, and the Maintenance Trainer in the development of training programs, content, and execution of the Morguard Maintenance Training Program.
• Based on needs, assist the Director of Maintenance in disaster response and management within the US portfolio.
• Assist in any additional tasks assigned by the Director of Maintenance Services and other senior leadership personnel throughout the US portfolio.

Requirements

• Seven (7+) years of multi-family maintenance supervision experience, with a minimum of five (5) years’ supervisory experience in a multi-site portfolio.
• Proven track record of facilitating performance improvement.
• Familiarity with federal, state, and local Fair Housing laws.
• Exceptional background in managing maintenance programs, motivating personnel, and facilitating positive relationships.
• This position requires at least 75% travel.
• College degrees in business, construction, or engineering are preferred.
• Professional designations (CAM, CPM, etc.) are preferred.

Why you should join Morguard

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.

When you join Morguard, you join a strong and committed team and will have access to:

• Employer Provided Medical Insurance Options
• Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
• Education Reimbursement Program
• Dollar for dollar matching 401k Savings Plan with immediate vesting
• Opportunity to live onsite within portfolio with our Employee Discount

*Morguard is an equal opportunity employer

+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.

Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Morguard participates in the E-Verify program to confirm eligibility to work in the United States. 

PRIVACY