Assistant Director of Medical Site

Job Summary:

The Medical Site Assistant Director (AD) is a member of the senior leadership team (SLT). They support the mission and values of Maple City Health Care Center (MCHCC) by overseeing clinical site operations and supervising clinical and operational staff within their areas of administration.   

Maple City Health Care Center is a Federally Qualified Health Center dedicated to fostering a healthy community by providing affordable, accessible, and integrated quality health care. We prioritize welcome, inclusion, respect, and a commitment to the well-being of both our patients and our employees.   

Supervisory Responsibilities:

Supervisory responsibilities vary by site* and may include: Medical Assistant Coordinator, Nurse Coordinator, Operations Assistant, Document Management, Interpreter Lead, Medications/Vaccine Lead, Group Facilitator, Dieticians, and the administrative supervision of the site’s medical and/or behavioral health providers including medical provider leads, physicians, and obstetrical providers. 

Duties and Responsibilities:

• Fosters a culture of high trust, collaboration, hospitality, mission-focus, continuous improvement, curiosity and learning at their site, and organizationally. Projects a positive image of the organization to employees, patients, and community.  
• Collaborates with site leads and site staff to ensure safe, quality patient care is provided.  
• Works closely with the other Medical Site ADs, the Patient Access AD, AD of Behavioral Health, the Director of Operations and others to ensure smooth and efficient site operations.  
• Communicates clearly and timely to the staff at their site, acting as a bridge from the Senior Leadership Team to staff and other organization-wide leaders.  
• Collaborates closely with other organizational leaders to ensure that patients are experiencing one MCHCC, regardless of point of entry or site of clinical care. 
• Addresses and manages site-wide needs and projects to help ensure consistent and smooth communication among staff and leaders at the organization regarding their site 
• Hires, supervises, reviews staff performance and ends employment for all supervisees in collaboration with Human Resources. 
• Facilitates regular meetings with clinical staff to address issues relating to clinical care coordination. 
• Oversees scheduling of clinical staff to ensure adequate coverage is available to meet clinic needs. 
• Oversees provider and resource scheduling in the electronic medical record (ex: set up new provider schedule, add provider blocks). 
• Oversees ordering of pharmaceuticals, supplies, equipment, and vaccines for site clinical operations. 
• Addresses risk incident reports, including patient and staff grievances, coordinating dismissal of patients from practice when indicated.   
• Refers matters relating to front office, clinical decision making, IT, and facility to appropriate supervisors (this position does not include primary responsibility of these areas). 
• Addresses site clinical care team needs within the policies and budget adopted by the board. 
• Other duties that support our shared work, as assigned. 
• This description does not cover or contain a comprehensive listing of all activities. 

Required Skills and Abilities:

• Commitment to work collaboratively within the organization 
• Alignment with organization’s mission, vision and values  
• Excellent written and verbal communicator  
• Forward thinker  
• Ability to adapt quickly and work in a high stress environment  
• Proficient in Microsoft Office Suite and EHR  
• Bilingual: Spanish/English preferred 
• Effective interpersonal and leadership skills

Education and Experience:

• Bachelor’s degree required, preferably in the area of nursing, public health, or health administration.  
• Clinical training strongly preferred, particularly RN, job will be adjusted accordingly to ensure proper clinical oversight.  
• Motivational Interviewing training preferred; training supported  
• Trauma Informed Care training preferred; training supported  
• Leadership or supervisory experience required; strong experience may override this requirement  

Physical Requirements:

• Ability to lift up to 10 pounds 
• Ability to perform prolonged periods of time in front of a computer 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work 

Additional Requirements:

• We are required by federal law to verify identity and eligibility to work in the U.S.

What We Offer:

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement) 
• Opportunities for professional development and growth 
• A supportive and inclusive workplace culture 
• The chance to make a meaningful impact on the healthcare experience in our community

How to Apply:

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply. 

Equal Opportunity Employer:

Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve. 

*Note that supervisory responsibilities vary by site.