Assistant Director of Operations

Assistant Director of Operations

2026

Vision: This Operations Director team is focused on execution and performance. They will be responsible for helping the business win by creating and maintaining high-level systems that run the business.

Leadership Expectations: 

• Approximately 32-34 hours on the floor supporting the shift leader and developing relationships with the team/coaching
• Approximately 6-8 hours of office time as needed 
• Available to work Saturdays 
• Work 2 nights a week until 9 pm 
• Preferred working hours are between 8 am and 11 pm
• Availability to assist with emergencies when necessary
• Regularly develops healthy relationships with the team and leaders to build trust 
• Overall understanding of business operations
• Business acumen and understanding to make appropriate decisions
• Ability to collaborate on a team to accomplish goals
• Deep understanding of the FOH operations, systems, and processes that make the business run 

Responsibilities: 

• Drive-through process systems and shift performance 
• FOH manager team | partnership with FOH Director 
• FOH Cleanliness
• Money Management Systems 
• Ordering money 
• Loomis pick-ups and drop-offs 
• Spreadsheets for the change fund and register
• FOH food safety 
• Create systems that improve shift performance and the guest experience 
• Maintain systems that are key to shift performance and the guest experience 
• Utilize the manager checklist to improve shift operations and tasks 
• Opening and closing processes 
• Drive-thru process and systems 
• Front counter cleanliness 
• Create alignment and clarity with customer success teams on systems that drive the customer experience 
• Create alignment and clarity with the Talent team to ensure team members are being trained to deliver a great customer experience 
• Maintain budget areas assigned to the Ops team

Shared Responsibilities:

• Communicate effectively, share ideas, & take a positive approach to all situations
• Create and teach a positive culture that aligns with the cultural commitment
• Hold shift leaders and team members accountable for all policy standards, such as timeliness, grooming, cell phones, and uniforms. 
• Provide both formal and informal feedback to the team and leaders on an ongoing basis
• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to leaders
• Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards
• Ensure the Manager's operating checklist is completed daily 

Success Measurements:

• Ownership of: 
• Speed of Service Metrics
• Drive Thru Transaction Metrics

Leadership Package : 

• Base Hourly Rate 25$ 
• 80 Hours of accrued PT0
• 48 hrs of accrued sick time 
• Health Care stipend 500$ per month 
• 75$ quarterly uniform stipend for Executive attire 
• A store computer will be provided for the responsibilities 

Work schedule

• 8 hour shift
• Weekend availability

Supplemental pay

• Other

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount