Assistant Director of Rooms

Live Your Passion.  Add Your Magic.             

SUMMARY 

The Assistant Director of Rooms is responsible for leading and managing the day-to-day operations for guest reception, guest services, concierge, security and housekeeping. This includes profitable financial management and proactive strategic team guidance.  Reporting to the Hotel General Manager, this role continually contributes to the organization as an active business partner that supports the company's goals, objectives, mission, and values.

ESSENTIAL FUNCTIONS
Major areas of responsibility include, but are not limited to:
•    Drive and manage the Rooms division associate engagement, labor productivity , payroll accuracy, counseling and quarterly department meetings
•    Lead and support all areas in exceeding their financial and operational goals
•    Create and implement profit and flow-through enhancing strategies and programs
•    Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
•    Partner with People & Culture to develop and implement strategies and programs that attract and retain talent
•    Foster and grow associate professional development through training, coaching, feedback and succession planning
•    Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
•    Engage frequently with guests to proactively resolve guest experience opportunities 
•    Maintain constant communication with management and team members to ensure guest service standards are consistently achieved
•    Regularly move throughout the departments to be present and visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service and hotel cleanliness.
•    Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
•    Review, identify and strategically implement initiatives to improve profitability measures of the Rooms division  while supporting overall hotel operations
•    Monitor consumption while ensuring operational pars and back stock levels are maintained by calculating quarterly OSE inventory
•    Review daily revenues and labor reports and compare to monthly forecast/budgets.
•    Spearhead the division’s long- term vision and direction, including improvements and projects.
•    Lead by example; support the department operation and provide direct service to guests as needed
•    Support the hotel's life-safety systems and be prepared at all times for emergency situations. Ensure all Company standards and procedures are met on a daily basis.

QUALIFICATIONS 
•    Three to five years of hotel management experience
•    Bachelor’s Degree required
•    Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

PREFERRED 
•    Luxury hotel experience strongly preferred
•    Knowledge and experience  in the following systems: OPERA, Workday, BIRCHSTREET & HOTSOS.

PHYSICAL REQUIREMENTS 
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States we are proud to be an

EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-

employment substance abuse testing.