Assistant Director, One Stop Student Services

Job Description:

The Office of One Stop Student Services is seeking a student-focused, proactive, and highly collaborative Assistant Director. Reporting to the Associate Director of One Stop Student Services, this role provides integrated support across Student Financial Services, Student Accounts, and Registrar. Operating as a single point of contact and resolution, you will guide students and families through complex administrative processes in a fast-paced, cross-trained environment. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Cross-Trained Student Support & Counseling:

• Holistic Guidance: Serve as the primary point of contact for prospective, new, and continuing students across all campus tracks (Boston, Conservatory, NYC, Valencia, and Online), advising on financial aid, billing, and registration.
• Financial Aid Navigation: Counsel families through the financial aid application lifecycle. Partner with our federal verification partner (Inceptia) and guide students on alternative financing options, including private loans, PLUS loans, and institutional scholarships.
• Academic & Billing Transactions: Facilitate essential enrollment tasks, including course adds/drops, transcript processing, enrollment verifications, billing payments, and payment plan enrollments.

Operational Excellence & Compliance:

• System Mastery: Leverage a robust technical ecosystem—including Workday, Salesforce, Colleague, PowerCampus, PowerFAIDS, Nelnet, and Flywire—to monitor, track, and resolve student status issues throughout the enrollment cycle.
• Advocacy & Liaison Work: Act as an institutional advocate, resolving multi-layered issues by interpreting school policies and collaborating with backend business groups.
• Performance Metrics: Meet established email response times and call-answering metrics while maintaining absolute compliance with FERPA and federal regulatory frameworks.
• Outreach & Leadership: Participate in proactive communications and website information campaigns to deliver critical, timely data to families. Assist in the guidance and supervision of student employees.

What You'll Bring

• Education: College degree preferred.
• Technical Know-How: Strong technical proficiency, with direct experience utilizing student information systems and CRM platforms. Experience with Colleague and Salesforce is highly preferred.
• Core Competencies: Exceptional verbal and written communication skills, rigorous time management habits, and a goal-oriented, student-first philosophy.
• Mindset: An action-oriented, highly ethical, and accountable attitude with a willingness to collaborate across multi-functional teams to build a best-in-class service culture.
• Availability: Flexibility to work occasional weekends and after-hours, specifically during high-volume periods like semester starts and move-in weekends.

Why Choose Berklee?

• Innovative Culture: Join a trailblazing team redefining higher education administration through a modern, integrated service delivery model.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental packages, a 403(b) retirement system with matching contributions, generous PTO, tuition assistance, and a paid winter break to rest and recharge.

Hiring Range: $60,000 to $67,000; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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