Assistant Dispatcher

Who are you:

The Assistant Dispatcher supports the Dispatcher and Drivers to ensure customer orders are delivered safely, accurately and efficiently with a focus on customer service.

What you will be doing:

• Finish and file delivery paperwork from previous day(s), and relay any relevant information, that the delivery teams provided to you, to the proper Manager/Salesperson


• Interact with the Sales Team throughout the day; via text, email, IM and phone regarding delivery or scheduling issues.


• Route all delivery vehicles and make confirmation calls for the following day.


• Notate pertinent information on customer invoices.


• Facilitate resolution to a problem(s), the Delivery Team may be experiencing.


• Create and post the work schedule for all Delivery and Warehouse Personnel.


• Other duties related to the position to be described when interviewed.

Our ideal candidate has:

• High school diploma or equivalent required.


• Some college coursework or an associate degree in business, communications, or a related field preferred.


• 1+ years of relevant experience in customer service, office administration, or a similar role preferred.


• 1+ years in dispatching or control


• Proven customer service experience.


• Sounds judgment and critical thinking skills.


• Strong communication and organizational skills.


• Proficient in Microsoft Office, particularly Excel, for data tracking and reporting.


• Ability to handle sensitive customer information and resolve escalations in a professional manner.


• Strong attention to detail and ability to work independently.


• Ability to adapt to changes in workload and schedule based on company needs.

About our client:

Established in 1983, our client is a boutique leader in appliance sales, service, and installation. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information:

• Monday-Friday, 8:00am-4:30pm


• $20/hour


• Healthcare


• 401k match


• Vacation and Sick Time


• PTO