Assistant Distribution Manager

Description

PRIMARY FUNCTIONS

Assist in maintaining the continuous operation of water distribution and delivery system by providing supervision and management of maintenance and construction. Support and implement all policies outlined in employee handbook.

ESSENTIAL FUNCTIONS

• Responsible for duties as assigned by the Distribution Manager 
• Maintains operation during Distribution Manager absences.  
• Assist in directing department to complete tasks within established guidelines and timeframe
• Work independently under general guidance, using discretion to determine how best to complete assigned tasks
• Mark sites to be excavated for TN-ONE-Calls as needed.
• Support and implement all company safety policies and procedures
• Conform to guidelines formulated under OSHA, Workman’s Compensation, and company’s insurance carrier as well as State and Federal regulators.  
• Promote a strong safety culture among team members
• Check & monitor all confined space entries
• Make decisions on sloping, shoring, and benching on all trenches
• Assist in building positive, productive employee relations.
• Appropriately encourage employee suggestions and constructive criticism
• Maintain positive, productive customer relations/communications
• Must have a working knowledge of heavy machinery and equipment used in distribution systems
• Assist in supervising employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  
• Interview and train employees; plan, assign and direct work; appraise performance; reward and discipline employees and address complaints and resolve problems.
• Assist in organizing and training employees to complete tasks within established guidelines and timeframe.
• Read and follow plans, material lists and guidelines and apply necessary timelines.
• Attend operations meetings as required.
• Participate in long-range planning and establishing.
• Emergency duty as required
• Other duties as needed

WORKFORCE

• Assist in maintaining an adequate workforce with emphasis on proper placement and development of employees
• Forecast personnel requirements and prepare recommendations to the Distribution Manager with respect to the following:
• New positions
• Replacements
• Promotions
• Discipline
• Discharge
• Elimination of positions
• Support, implement, enforce company wage and benefit policies for employees

CUSTOMER RELATIONS

• Proper communication with people of all economic and education levels
• Respond to all customer calls in a timely manner and make follow-up calls
• Maintain positive, productive customer relations
• Assist in maintaining uninterrupted operations by proactively managing customer relations to avoid conflicts that could impact service. Handle disputes and/or complaints within the framework of company policies
• Support, implement and enforce all policies outlined in the company policy manual

PERSONAL DEVELOPMENT

• Keep abreast of developments in the field of management, the technical areas under supervision, and developments within the company
• Maintain an investigative and experimental attitude toward maintenance operations

Requirements

JOB SPECIFICATIONS: specialized, technical, or practical knowledge, skills, experience, or abilities needed to perform the job. (degrees, certificates, licenses, or other bona fide job qualifications.)

GENERAL REQUIREMENT:

• Must meet residential policy requirements a 45-minute response time to Consolidated Utility District’s main office and maintain that residency status as a condition of their employment.  

KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:

• The following combinations of degrees and experience are acceptable:
• High School Diploma (or GED) plus a minimum of five (5) years of experience in a water utility or related construction management field, or
• A bachelor’s degree from an accredited college or university with a major in Construction Management, Management, Business, or related field.
• Minimum 3 years of team management experience.
• Leadership training/experience
• State of TN Water Distribution System Operator Grade II Certificate of Competency or the ability to obtain within 24 months.
• Valid Tennessee Driver’s License with a safe driving record
• Valid Class “A” CDL with airbrakes is preferred 
• Strong understanding of water distribution systems facilities and operational logic 
• Good knowledge of Rutherford County preferred

SKILLS REQUIRED:

• Competent Person Certification for Trenching and Excavation
• Certified Forklift Operator or ability to obtain certification within 6 months
• Operate a wide range of equipment and hand and air tools
• Basic tool, equipment, and vehicle maintenance
• Intermediate proficiency with common computer software and hardware Ability to read and understand construction plans

ABILITIES REQUIRED (work characteristics, behaviors, leadership abilities, etc.):

• Must have initiative and be resourceful in problem solving 
• Must be able to communicate with people of all economic and education levels
• Should be detailed oriented, able to focus on task-at-hand.  
• Self-motivated, organized, able to prioritize, dependable, retentive memory and have ability to command respect
• Work is mostly in the field in a variety of settings and weather conditions

PHYSICAL DEMANDS: physical demands under which the job is performed:

• Intermittently sitting, standing or stooping.
• Typically standing or walking.
• Typically bending, crouching, or stooping.
• Frequently entering/exiting vehicle.
• Long distance driving.
• Frequent lifting of light objects.
• Frequent lifting of objects weighing 25 to 50 pounds.
• Climbing fences/ladders.
• Use of tools or equipment requiring a high degree of expertise.
• Need to distinguish between shades of color.
• Other (specify) - Heavy physical labor.

WORKING CONDITIONS: Normal or usual conditions where work is performed:

Work is primarily performed in a field setting with exposure to loud noise, outside elements, dust, dirt, grease, etc.  

Hazards: Work frequently near moving mechanical parts. Exposure to irritating chemicals.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.