Assistant Drive Up & Go Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

As an Assistant Drive Up & Go Supervisor, you’ll support daily online grocery and order fulfillment operations, lead a team, and help deliver a “just like you picked it” customer experience. This role is ideal for candidates with retail, grocery, or eCommerce leadership experience looking to advance in a fast‑paced environment.

This is an in‑store (non‑remote) position requiring physical presence to support order fulfillment, team leadership, and real‑time customer needs. 

 

Main responsibilities:

• Support daily eCommerce and online grocery operations, ensuring accurate picking, quality products, and on‑time order fulfillment


• Coach, train, and support eCommerce shoppers and store associates


• Drive customer satisfaction, order accuracy, and retention metrics


• Manage order volume, labor scheduling, and staffing levels


• Monitor department KPIs and performance metrics; provide coaching and feedback


• Resolve customer issues, order adjustments, and service concerns


• Ensure food safety, product quality, and order accuracy standards


• Maintain a clean, organized department and communicate with store leadership during peak business periods  

We are looking for candidates who possess the following:

• Soft skills: Strong communication, leadership, and coaching skills with a customer‑focused mindset and ability to thrive in a fast‑paced retail environment  


• Competencies: Experience in retail, grocery, eCommerce, or order fulfillment, with the ability to manage priorities, scheduling, and operational workflows  


• Knowledge: Knowledge of food safety standards, online grocery fulfillment processes, and customer service best practices  


• Abilities: Ability to make real‑time decisions, solve problems quickly, lift 25–50 lbs, and work on your feet while motivating a team to meet performance goals  


• Educational requirements: High School Diploma or GED required  


• Travel requirements: Occasional travel for training or business needs  


• Other requirements: Availability for full‑time hours, including weekends, holidays, and peak business periods

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts


• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)


• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits


• Leaders invested in your training, career growth and development


• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

A copy of the full job description can be made available to you.