Assistant eCommerce Producer - West Elm

About the Team

The West Elm Site Management team is responsible for the day-to-day health and functionality of westelm.com. We sit at the intersection of Design, Technology and Retail, ensuring that all content and product launches reflect the same quality and attention to detail that customers expect from the West Elm brand. We are a fast-paced, collaborative team whose problem-solving and attention to detail directly shape the customer’s online experience. 

About the Role

We are seeking a detail-oriented eCommerce Producer with a problem-solving mentality. This individual will work collaboratively with teams across the organization to troubleshoot site and tooling issues, launch new features, and managing the accurate, timely setup of product assortment data and digital assets that bring the marketing and site experience to life. 

The ideal candidate is comfortable working in a fast-paced environment and taking on multiple projects at any given time. This is NOT a merchandising/buying role.

You’re excited about this opportunity because you will...

• Manage multiple product assortments simultaneously, supporting weekly bug fixes, on-site promotions and seasonal product launches.
• Support in the preparation and organization of digital assets. Partner with Site Merchandising and Site Marketing teams on the setup and execution of on-site campaigns and initiatives
• Update and maintain the West Elm homepage content and other key site content placements, ensuring accuracy, timeliness, and consistent customer experience.
• Monitor the site for errors, troubleshoot and triage site issues raised by cross-functional partners, identifying root cause and resolving or escalating as appropriate.
• Document processes, issues, and resolutions clearly to help the Site Management team maintain reliable records.
• Manage the eComm org weekly and seasonal product launch calendar. Build timelines and own communication to cross-functional partners.
• Support special eComm projects as needed

Why you will love working at Williams-Sonoma, Inc.

• We’re a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We’re at the forefront of tech and retail, redefining technology for the next generation
• We’re passionate about our internal and external clients and live/breathe the client experience
• We get to be creative daily
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative

We’re excited about you because... 

• E-Commerce experience strongly preferred
• 1-2 years experience with content management systems (CMS) 
• Proficiency in MS Excel
• Strong organizational, prioritization, and multi-tasking skills
• Thrive in a fast-paced environment 
• Keen attention to detail
• Excellent communication skills 
• Be team player with "can do" attitude 
• Figma experience is a plus!

Physical Requirements:

• Ability to sit for prolonged periods of time
• Ability to type on a keyboard and operate a PC
• Ability to converse over a telephone
• Ability to work in office and perform in corporate environment

Our Culture & Values 
We believe that taking care of our people is vital to our success, and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. 
 
People First 
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available: 
 
Benefits 
- A generous discount on all WSI brands 
- A 401(k) plan and other investment opportunities 
- Paid vacations, holidays, and time off to volunteer 
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits 
- Tax-free commuter benefits 
- A wellness program that supports your physical, financial and emotional health 
 
Continued Learning 
- In-person and online learning opportunities through WSI University 
- Cross-brand and cross-function career opportunities 
- Resources for self-development 
- Advisor (Mentor) program 
- Career development workshops, learning programs, and speaker series 
 
 
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $70,000-$85,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.