Assistant Executive Director/ Community Liaison

Location: Village on the Heights

Essential Duties and Responsibilities:

• In the absence of the Executive Director, assumes responsibility for the functioning of the Community.


• Responsible for the general well-being and health of residents in the Community.


• Works in collaboration with all disciplinary team members to coordinate every aspect of resident care.


• Ensures the Community models the organization's core values in a way that reflects the best image for the greater communities we share.


• Addresses issues and/or concerns as requested by the Executive Director and ensures prompt resolutions for overall resident, family, employee, vendor, and guest satisfaction.


• Assist Executive Director with community leadership development and training.


• Conducts job responsibilities in accordance with the Company's Code of Business Conduct, appropriate professional standards, and applicable state/federal laws.


• Participates in the annual operating and capital expenditure budget preparation process.


• Reviews monthly financial statements and provides detail as requested.


• Monitors billing and receivables to assure accuracy and timeliness.


• Monitors labor metrics to assure budget compliance.


• Participates in, and conducts, direct marketing in and around the community for residents, community services.


• Conducts tours and meets with prospective residents and their families as needed.


• Assists with the closing of the sales process and conducts lease signings.


• Confers with the sales team regarding resident move-ins, move-outs, and transfers.


• Assists with Community recruitment to assure the right personnel are in the right places to meet resident needs.


• Maintains continued education requirements for all staff (including self), as required by professional licensures and state regulations.


• Participates in hiring, training, and managing staff. Ensures processes in place for onboarding all staff per company guidelines.


• Participates in annual and as-needed performance reviews for managers and ensures managers complete timely reviews for community team members.


• Participates in the Manager on Duty (MOD) rotation.


• Assist with department leadership support and oversight as assigned by the Executive Director.


• Responsible for overall safety of residents and the community.


• Conducts job responsibilities in accordance with the Company's Code of Business Conduct, appropriate professional standards, and applicable state/federal laws.


• Member of the community's emergency response team.


• Maintains a professional appearance and good personal hygiene per company policies.


• Conduct tours for prospective residents and their families.


• Follow -up promptly on leads from all sources.


• Ensure Customer Relationship Management database contains the most up-to-date information at all times.


• Employ the Sherpa Methodology and tools.


• Assists with special projects or tasks; other duties as assigned.

Minimum Requirements:

• Associate or bachelor’s degree in healthcare, business, or related field or equivalent experience required.


• Minimum 2 years' experience in a leadership role in senior living or hospitality.


• Education and license in good standing by the state licensing authority.


• Knowledge of applicable state and federal regulations.


• Must have leadership and team-building skills, with the ability to motivate and hold others accountable.


• Ability to read and interpret financial statements and manage a budget.


• Working knowledge of computer programs including MS Word, Excel, and Outlook, electronic health records, Yardi, and payroll software a plus.


• Flexible in the hours, shifts, and days available to work. May require working nights, weekends, and under emergency situations.


• Must possess excellent English written and verbal communication skills, as well as organizational and time management skills.

EOE/M/F/D/V