ASSISTANT EXECUTIVE HOUSEKEEPER

Description

POSITION SUMMARY: Directs the daily operations of the Housekeeping and Laundry departments while ensuring the highest standard of cleanliness, comfort, and safety. Perform responsibilities in accordance with all Plaza's Company standards, policies, and procedures.

• Directs the daily operations of the Housekeeping and Laundry departments while ensuring the highest standard of cleanliness, comfort, and safety. 
• Develop strategies with senior management on ways to continually improve the overall operation of the departments. 
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure. 
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities. 
• Handles guests concerns taking corrective action as necessary. 
• Inspects facilities, services and equipment and recommend changes or improvements as necessary. 
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority. 
• Insure that expenditures remain within established limits. 
• Periodically conduct sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters. 
• Assists in the preparation of annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.
• Establish and administer safety policies and procedures pertaining to the Housekeeping and Laundry Departments and assure adherence to these policies and procedures.
• Establish objectives for each defined area and implement action plans to achieve them as specified. 
• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential. 
• Maintain close work relationships with other departments’ managers/supervisors to promote smooth, efficient operations. 
• Uses management techniques in daily operations to ensure an environment of proactive employee relations skills are used. 
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation. 
• Recommend personnel changes including the hiring, promotion, demotion, and release of staff. 
• Recommend wage and salary adjustments within established limits. Approve vacations and recommend leaves of absence. 
• Endorse a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotional opportunities.
• Recommend/implement incentive programs in that address reducing costs or increasing revenues. 
• Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals. 

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

REQUIRED:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Four year College degree preferred. 
• Minimum of five years operations management experience in a Hotel of comparable size and quality is required. 
• Minimum three years experience as a department head/division manager level or above required. 
• Previous knowledge, understanding and experience in developing and facilitating departmental training. 
• Knowledge of computer systems and applications. 
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units.
• History of developing employees who have been successfully promoted to increasing levels of responsibility.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Must be able to lift up to 25 pounds and carry up to 15 pounds. 
• Must be able to maneuver to all areas of the hotel. 
• Must be able to bend, reach, kneel, twist and grip items while working at desk area. Must be able to respond to visual aural cues. 
• Must be able to operate a computer, telephone and ten key adding machine.

Work conditions:

• Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second hand smoke.  
• Work may be performed in small areas with a 3 ft. wide access.  
• Tasks performed from a non-sitting position.  
• Team Members will be required to stand, walk, lift, reach, push, pull and grasp.  
• These tasks include the maintenance and care of assigned area.  
• Work may entail trained chemical usage.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.