Assistant Executive Housekeeper
We are seeking an Assistant Executive Housekeeper to join our team. This is an excellent opportunity to be part of an organization that believes our associates are our greatest asset and takes pride in selecting team members who help advance our mission of exceptional service.
The Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing the daily operations of the Housekeeping Department. This role ensures a clean, safe, and welcoming environment for our guests by delivering service in an attentive, friendly, efficient, and professional manner, while also managing expenses and maintaining high service standards.
This position reports directly to the Executive Housekeeper.
Benefits
Medical, Dental, Vision & Life Insurance
401(k) Retirement Plan
Short-Term Disability
Complimentary Bus / Jolly Trolley Passes
Free Associate Parking
Free Meal for Every Shift Worked
Employer-Provided Uniforms
25% Discount at Resort Outlets
Hotel Discounts with OPL
Friends & Family Discounts at Opal Sands & Opal Sol
Key Responsibilities
Motivate, coach, counsel, and discipline Housekeeping associates in accordance with the Opal Sol Associate Handbook
Ensure Four-Diamond cleanliness standards are consistently met in guest rooms, public spaces, and back-of-house areas
Establish and maintain scheduled cleaning programs (floor care, deep cleaning, mattress rotation, etc.) with detailed checklists for each position
Maintain and control all housekeeping equipment
Conduct monthly guest supply and cleaning supply inventories
Efficiently manage large guestroom turns, including group arrivals and departures
Ensure consistency with departmental opening and closing procedures
Foster employee morale and ensure proper onboarding and ongoing training
Inspect guest rooms daily, including joint inspections with supervisors
Inspect all VIP rooms prior to arrival
Maintain required par levels for housekeeping supplies and amenities
Conduct timely monthly and quarterly housekeeping inventories
Ensure guest privacy and security by following all resort procedures
Monitor, submit, and follow up on maintenance work orders
Conduct daily pre-shift meetings for room attendants and housepersons
Balance and clear room status nightly; resolve discrepancies between housekeeping reports and PMS room status
Review, approve and submit payroll hours accurately and on time
Prepare employee schedules based on business forecasts, productivity standards, and payroll guidelines
Follow SOPs for purchase orders, invoices, and checkbook accounting
Maintain open and professional communication with all departments
Ensure completion and sign-off of Service Standards by Position competencies
Carry and properly use communication devices at all times
Monitor out-of-order, out-of-service, discrepant, and show rooms daily
Maintain constant communication with the Front Office regarding room status and special requests
Manage and monitor special guest requests (VIPs, connecting rooms, accessibility needs, etc.)
Oversee Lost and Found procedures in accordance with resort standards
Establish and maintain a secure key control system
Review Housekeeping and Guest Request logs daily
Qualifications
Strong computer proficiency and excellent verbal and written communication skills
Ability to work a flexible schedule, including nights, weekends and holidays
Strong attention to detail with proven leadership and organizational skills
Ability to effectively interact with department leaders, guests, and associates
Physical ability to lift up to 40 lbs, climb stairs, and push or pull heavy equipment
Bilingual in Spanish preferred
Two years of hotel housekeeping leadership experience preferred
We are proud to be an organization that values its associates and is committed to their success.
The company conducts post-offer employment verification, motor vehicle record checks, and criminal background screenings.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other status protected by law.
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