Assistant Food & Beverage Manager

Description

Working in the hotel industry is an exciting, fun, hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service restaurant, Axel's Steakhouse, several banquet options to accommodate any party size and 254 hotel rooms. The team building work atmosphere allows you to develop prosperous work relationships, with paid training, team member appreciation events and several employee recognition programs and so much more!!

Essential Functions:

• Ensure servers, bussers, bartenders, cashiers, and In-Room dining personnel are performing according to standards and provide the necessary support.
• Assess guest’s needs and preferences and make recommendations.
• Ensure inventory and supplies are re-stocked and available.
• Assist with payroll, scheduling, and administrative procedures as needed.
• Comply with all food & beverage regulations and brand standards.

Performance Standards:

• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of the department. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Ensure your staff, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests meets or exceeds customer expectations. Ensure that consistency of service and standards are met.
• FINANCIAL: Manage department within budget. Accurately forecast revenues/expenses. Assist in preparation of annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to Executive Chef/F&B Director. Assist hotel staff with accounting related issues. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed. 
• PEOPLE: Manage people according to Nath's values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand
• Performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Ensure employees are appropriately certified for their job as required by federal, state or local regulations. Monitor and maintain acceptable turnover levels.
• QUALITY: Know the general operations of department and how all hotel departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the F&B business and how to overcome them. Know restaurant standards and hold employees accountable for consistently meeting these standards. 

Competencies:

1. Attention to Detail - Constantly - Be attentive to guests needs
2. Communication - Constantly - Professionally deal with difficult situations/people
3. Flexibility – Constantly - Varied tasks under varied conditions
4. Pace - Constantly - Must adapt to business demands
5. Deadlines – Constantly - Ensure all orders are served in allotted time

What we offer:

• Hilton discounted travel benefits for you, your family, and friends!
• 50% off our onsite restaurant
• Free meals during your shift
• 401(k) with company match
• Health and welfare benefits
• On the job Training

Position Type/Expected Hours of Work

Full-time position. Flex scheduled days and Holidays as dictated by business demands.

Requirements

Required Education and Experience

• High School Diploma or Equivalent
• Two years of Restaurant/Banquet Supervisor experience preferred
• Excellent knowledge of prepping, batching, mixing, garnishing and serving drinks
• Computer literacy
• Knowledge of a second language is a plus
• Positive attitude and excellent communication skills
• Detailed oriented
• Relevant training certificate

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States of America.