Assistant Front Office Manager

Job Description

We are currently seeking a new team member as an Assistant Front Office Manager at Orlando Airport Marriott Lakeside.

Our property, located by one of the busiest airports in the country, offers 485 guest rooms , approximately 30,000 square feet meeting space along with resort-like amenities such as an outdoor pool, pool bar and several food and beverage outlets including a full service restaurant, coffee shop and a concierge lounge reserved for our valued frequent travelers and VIP guests.

Key Responsibilities

• Assist in managing daily front office operations including guest check-in/check-out, reservations, and concierge services.


• Lead, train, and motivate front office staff to provide outstanding guest service and maintain Marriott brand standards.


• Handle guest concerns and resolve issues promptly to ensure guest satisfaction.


• Coordinate with other hotel departments to ensure seamless guest experiences.


• Monitor front office financial transactions and assist with budgeting and forecasting.


• Ensure compliance with Marriott policies, procedures, and safety standards.


• Support the Front Office Manager in administrative tasks and reporting.


• Assist in staffing, scheduling, and performance evaluations of front office team members.

Qualifications

• Previous experience in front office operations, preferably in a hotel environment.


• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Ability to handle guest complaints with professionalism and tact.


• Proficient in hotel management software and Microsoft Office Suite.


• Detail-oriented with strong organizational skills.


• Flexible availability including weekends and holidays.


• High school diploma or equivalent; degree in Hospitality Management is a plus.