Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.
Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking a service-driven and experienced Assistant Front Office Manager to support our Front Office operations.
This role assists in leading the Front Desk team, ensuring exceptional guest service, and maintaining efficient daily operations. The ideal candidate is a strong communicator who thrives in a fast-paced resort environment and is passionate about delivering an outstanding guest experience.
Support daily Front Desk and Front Office operations to ensure service standards are consistently met
Supervise, coach, and support Front Desk Agents and Night Auditors
Provide hands-on leadership during shifts and act as Manager on Duty when assigned
Greet, check-in, and check-out guests in a friendly, efficient, and professional manner
Handle guest concerns and service recovery with urgency and professionalism
Assist with scheduling, onboarding, training, and performance coaching of team members
Monitor guest interactions and ensure a high level of guest satisfaction and engagement
Maintain knowledge of resort services, amenities, promotions, and in-house groups
Assist with room assignments, reservations, and special requests
Ensure compliance with cash handling, safety, and operational procedures
Review daily reports, logs, and communications to ensure follow-up and accuracy
Maintain a clean, organized, and professional Front Desk environment
Support team members as needed to ensure smooth and efficient operations
Minimum of 2 years of Front Desk experience in a hotel or resort environment
Previous supervisory or leadership experience preferred
Strong guest service, leadership, and communication skills
Ability to multitask and perform effectively in a fast-paced environment
Strong problem-solving and decision-making abilities
Experience with hotel property management systems preferred
Basic proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally
Comfortable working in a fast-paced, guest-facing environment
We offer a competitive benefits package including:
Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality
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