Assistant General Manager

Description

Assistant Manager

Job Details

Job Type Full-time, Salary

Calling all magical beings! We are currently looking for a strong & responsible Assistant General Manager to join our team in Philly and oversee our Supervisors and Front of House staff. You will also need to ensure the smooth operation of the venue as well as strict adherence to our standards of service and delivery of a one of a kind experience.

You will be at the heart and soul of our venue to ensure the smooth daily running of our innovative Potions Experience (cocktails) and seasonal events.

The AGM of this venue will get the benefit of a fun and varied role and lead a staff who run experiences that make our customers extremely happy and excited. A love of fantasy and magic would be a bonus, but not essential, and the most important thing here is experience and a hands-on management style.

Main Duties will include:

Operations

• Maintaining venue operations, the general experience and the atmosphere during service
• Assist with cost analysis
• Day-to-day runnings and maintenance. Adhering to company regulations and recommended service formats/procedures in order to deliver the high end product our patrons
• Facilitating the appropriate “magical atmosphere” created by the staff and venue.

Management

• Oversee day-to-day operations
• Working closely with General Manager and Implementation Consultants to ensure smooth operations
• Communicate policy and SOP's effectively
• Maintain company standards
• Oversight on all opening and closing procedures
• Managing staff though their daily service routines
• Knowledge of roles performed in the venue
• Hiring
• Taking appropriate disciplinary action when necessary
• Ensuring staff are clocked in and out and arriving on time 
• Ensure staff well being 
• Being proactive when it comes to organization and prep

Customer Focus

• Hospitality/customer driven individual
• Ability field customer complaints and concerns and rectify situations.
• Build relationships with the guests
• provide a fun and engaging memorable experience for all guests

Experience in hospitality is a must and amazing customer service skills are essential !

If you have previous experience as a manager in hospitality and/or retail please apply with a cover letter stating why this position would be suitable for you.

Please see more about the venue and what we offer at thecauldron.io

Requirements

• Previous experience in a similar role or as a GM in a high-volume restaurant is required.
• Strong leadership qualities, demonstrated by the ability to manage multiple tasks simultaneously.
• Strong knowledge of kitchen management , beverage production, and liquor laws and regulations.
• Strong verbal and written communication skills, including the ability to effectively communicate product information to staff, guests, and customers.
• Strong computer skills, Experience with Google Suite is a plus.