Assistant General Manager

Description

Join Our Team at Ramen Tatsu-Ya in Houston!

Perks Include:

• Flexible Scheduling
• Paid On-the-Job Training
• Advancement Opportunities (promotions from within)
• Free Meals During Shifts
• Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
• Discounts offered at all Tatsu-Ya locations

Benefits:

• Paid Time Off for salaried employees
• Sick Time Off for full-time employees
• Medical, Dental, and Vision Insurance (based on hours worked)

At Ramen Tatsu-Ya, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced Assistant General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!

Job Description:

As the Assistant General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance. Your role will include:

Financial Management:

• Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement. 
• P&L Understanding: Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts. 
• Budget Management: Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets. 

Administrative Duties:

• Marketing Content: Approve marketing content to ensure brand consistency and effective promotion. 
• Payroll Management: Oversee payroll processes, including time entries, edits, and draft approvals.
• Departmental Communication: Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed. 
• Guest and Employee Incidents: Address and resolve guest and employee incidents professionally. 
• Coaching and Mentoring: Provide coaching and mentoring to staff, focusing on leadership development and growth plans. 
• Performance Evaluations: Complete staff performance evaluations for promotions, raises, and annual reviews. 
• Guest Satisfaction: Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback. 
• Vendor Management: Maintain thorough knowledge of the master contact sheet for vendors and facilities. 

People Management:

• Onboarding and Recruiting: Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process. 
• Orientation and Training: Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities. 
• Internal Growth: Promote internal growth by encouraging cross-training and providing information about growth opportunities. 
• Employee Incentives: Implement creative ways to motivate staff and reward excellent performance. 

Product Management:

• Recipe and Presentation Standards: Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
• Procurement Management: Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.

Hospitality:

• FOH Staff Training: Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment. 
• Guest Services: Engage with guests through table touches, upselling items, and retaining returning guests. 
• Overall Cleanliness: Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere. 

Facilities Management:

• Health Inspection Compliance: Ensure the restaurant passes health inspections and addresses any issues promptly.
• Facilities Communication: Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement. 
• Exterior Maintenance: Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers. 
• Depreciation Management: Understand and manage equipment depreciation, opting for repairs or replacements as needed. 

Qualifications and Skills:

• Proven experience as an Assistant General Manager or in a similar management role within the hospitality industry
• Strong financial management skills, including P&L oversight, budgeting, and inventory control
• Excellent leadership abilities with a focus on coaching and mentoring
• Skilled in managing staff performance and implementing effective training programs
• Exceptional guest service skills with a commitment to upholding high standards
• Knowledge of facilities management and maintenance procedures
• Strong communication skills and the ability to manage departmental and vendor relationships effectively

Requirements

• 18+ years old.
• Valid food manager’s and TABC certificates.
• Previous management experience.
• Ability to work in a fast-paced environment, lift 25-50 lbs, and stand for prolonged periods.

If you are a strategic leader with a passion for excellence in hospitality, apply to join our team!