Assistant General Manager

Description

Position Overview:

We are seeking a dynamic and experienced Assistant General Manager to join our team at Hampton Inn & Suites Milwaukee Downtown in Milwaukee, Wisconsin. The Assistant General Manager will work closely with the General Manager to oversee all aspects of hotel operations, ensuring exceptional guest experiences, and driving business performance.  The Assistant General Manager manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability. 

Key Responsibilities:

• Operational Leadership:

   - Assist the General Manager in the overall management of hotel operations, including front desk, housekeeping, maintenance, and food and beverage. 

   -Experience in similar leadership role required

   - Ensure compliance with company and Hilton standards, policies, and procedures. 

   - Oversee daily operations and address any issues or concerns that arise. 

• Guest Satisfaction:

   - Maintain a high level of guest satisfaction by ensuring quality service and prompt resolution of guest complaints. 

   - Monitor guest feedback and implement strategies to enhance guest experiences. 

   - Lead by example in delivering exceptional customer service. 

• Financial Management:

   - Assist in the development and management of the hotel's budget, revenue forecasting, and expense control. 

   - Monitor financial performance and implement strategies to achieve revenue targets and control costs. 

   - Analyze financial reports and identify opportunities for improvement. 

• Team Leadership:

   - Supervise and mentor department heads and staff, fostering a positive work environment and teamwork. 

   - Conduct regular meetings and trainings to ensure staff are well-equipped to perform their duties.

   - Provide support and guidance to staff, addressing performance issues as needed. 

• Sales and Marketing:

   - Collaborate with the sales and marketing team to develop and implement strategies to drive revenue and occupancy. 

   - Participate in sales calls, site inspections, and client meetings as needed. 

   - Assist in the development of sales and marketing plans and promotional activities. 

• Safety and Compliance:

   - Ensure compliance with all local, state, and federal regulations, including health and safety standards. 

   - Implement and maintain emergency procedures to ensure the safety and security of guests and staff. 

   - Conduct regular inspections to identify and address any safety hazard

Requirements

Qualifications:

- Bachelor’s degree in hospitality management, Business Administration, or a related field; relevant experience may be considered in lieu of a degree. 

- Minimum of 3-5 years of experience in Hilton hotel management is a MUST 

- Be a leadership role to all associates

- Strong leadership and communication skills. 

- Excellent organizational and problem-solving abilities. 

- Ensure goals are met for all guest service-related measures by Hilton

- Proficiency in hotel management software such as PEP, OnQ R&I, DELPI and MS Office is a MUST

- Ability to work flexible hours, including nights, weekends, and holidays as needed. 

- Ability to lift up to 40 lbs. with or without reasonable accommodation

- Ability to reach, bend, and/or lift as is required in this position

- Spanish speaking is a plus

- Must be able to work nights, weekends and holidays

Benefits:

- Competitive salary 

- Comprehensive health, dental, and vision insurance. 

- 401K plan

- Paid time off as per the hotel's policy outlined in the employee handbook. 

- Professional development and career growth opportunities.