Assistant General Manager

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary: 

The Assistant General Manager provides confidential administrative, secretarial, and project support to the General Manager and Board of Directors. Responsibilities include but are not limited to annual meeting preparation, special elections, and ballot mail outs, independent research and preparation of administrative documents, interfacing with homeowners, contractors, Board and Committee members, making independent judgments and decisions regarding Association matters, performing special projects and administrative functions, and attends meetings as designated by the General Manager. The incumbent is also required to have knowledge of the Association’s By Laws, CC&Rs, and overall operations. The Assistant General Manager supervises the Administrative Assistant, and Concierge. 

Essential Duties and Responsibilities: 

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Provide confidential administrative and project support to the General Manager and Board of Directors.
• Prepare correspondence and reports for the General Manager, Board of Directors and Committee Chairs.
• Assist in establishing and maintaining procedures, as required, for the efficient functioning of the office of the Association. Assure office environment is clean, orderly and supplies are ordered as required. Coordinate service as needed for maintaining office equipment (e.g. copy machine, computers, and postage machine).
• Assist General Manager in coordinating office workflow, reports, and other such communications to meet deadlines.
• Maintain the official database of Association homeowners and residents, which requires the processing of all record changes; reviews, corrects, and updates the database on a daily basis in conjunction with the accounting department at the Management Company.  
• Maintain an email address system for the residents and an electronic file for each unit for all electronic filing.
• Collect and prepare information for the General Manager’s use in discussion and meetings of Board of Directors and other Association business.  
• Coordinate information and compile the monthly Board packet as directed by the General Manager.
• Prepare responses to resident correspondence as directed by the General Manager and reports on the response.
• Prepare all violation correspondence at the direction of the General Manager.
• Prepare all Architectural/Facilities Committee correspondence to homeowners.
• Prepare and mail notices to homeowners regarding insurance payments, assessment coupon books, and annual meeting and By Law changes, rules violations, architectural control requests and performs follow up and rules enforcement administration.
• Perform special project assignments at the General Manager’s direction.
• Work with and assists outside contractors to ensure successful completion of contracts.
• Contact businesses or individuals for bids and estimates to submit to the Board of Directors for action.
• Review bids for conformity to contract requirements and makes recommendations.
• Prepare escrow correction notification letters and monitors status.
• Maintain all Association notebooks: Resolution, Minutes (General and Executive), Committee Minutes, Management Report, and Clubhouse Financial.
• Prepare all reports and correspondence for the Maintenance Supervisor.

Other Duties:

• Assists the front desk in answering questions, interpreting, explaining and advising the public, owners and residents concerning policies and procedures of the Association.
• Assists front desk as required and covers the front desk as needed.

Requirements

Knowledge, Skills and Experience:

• 3-7 years of experience in the community association industry, managing homeowners associations, city government, or related experience; high-rise experience strongly desired
• Effectively coordinate multiple projects, use time management skills and exercise independent judgment.
• Expert composition and verbal communication skills.
• Strong internal/external customer relation skills required to communicate effectively with all levels of management, employees, homeowners, and other stakeholders.
• Work with confidential/sensitive information and use diplomacy in communicating such information.
• Effective project management and follow up skills.
• Professional image or business image per policy.
• Effectively and efficiently handle shifting priorities and deadlines.
• Meet scheduling and attendance requirements per policy and the position.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Professional image or business image per policy, and personal etiquette.
• Organizational, planning, project management, time management, and problem solving skills

Minimum Education:

College coursework or AA Degree required

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.  

Use of the Following Computer Applications:

•  Outlook MS Word Excel Adobe Acrobat Other
•   MAS 90 Internet Access Power Point

License/Permits/Certifications Required: 

High School Diploma or equivalent required. Bachelor’s degree preferred.

CMCA® and AMS® designations desired.

CAM certification for the State of Nevada required. 

Availability: 

Regular business hours and must be available for Board meetings after regular business hours, as necessary.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.