Assistant General Manager

Description

As an Assistant General Manager, you will be responsible for helping the General Manager in managing the day-to-day operations of the hotel. You will be managing staff, overseeing guest services, ensuring the highest level of customer satisfaction, and ensuring the hotel meets all financial and operational goals. Your keen attention to detail and ability to multitask will be instrumental in creating a positive and efficient atmosphere for guests and staff alike. You will be the face of our hotel, so a strong customer service mindset and excellent communication skills will be key to success. If you are passionate about the hospitality industry and have the drive and enthusiasm to help our guests have a memorable stay, this is the job for you!

Job Responsibilities

•  Monitor and manage day-to-day operations of the hotel in order to ensure customer satisfaction and maximize profits 
•  Oversee the recruitment of new staff and provide training and development to existing staff 
•  Create and implement policies and procedures to ensure smooth operations 
•  Develop and maintain good relationships with customers and suppliers 
•  Monitor staff performance, offer motivation and handle performance reviews 
•  Ensure compliance with all relevant health and safety regulations 
•  Negotiate contracts with vendors 
•  Track and analyze financial data 
•  Develop and implement marketing and promotional strategies 
•  Monitor industry trends and adjust operations accordingly 
•  Create budgets and manage expenses 
•  Prepare reports and presentations for management

Requirements

•  Bachelor’s degree in hospitality management or related field
•  5-7 years of management experience in a hotel or related field
•  Proven leadership skills and ability to motivate and lead a team
•  Excellent communication and interpersonal skills
•  Ability to effectively manage multiple tasks
•  Proficiency in using hotel management software
•  Knowledge of local laws and regulations related to hotel operations
•  Ability to work flexible hours, including nights, weekends and holidays
•  Ability to remain calm in stressful situations
•  Proven ability to effectively resolve customer complaints
•  Knowledge of budgeting and forecasting techniques