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Assistant General Manager

salary Salary :

$60,000 - 65,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Assistant General Manager



Benefits:


  • Fun and Exciting Work Environment

  • Culture & Community - engaging team events, monthly team recognition

  • 401k, Roth IRA

  • Financial Security - competitive salary, incentive bonus structure

  • Generous Paid Time Off Policies

  • Work-Life Balance - Flexible working schedule

  • Paid Parental Leave

  • Health & Wellbeing - company sponsored health and vision insurance

  • Professional Development





Role Purpose:
The purpose of the Assistant General Manager is to assist the General Manager in driving operational excellence throughout all functions within the venue.
 
Key Responsibilities:

  • Strategic and Financial Management

    • Develop and implement business strategies to ensure the FEC operates efficiently as well as profitably.

    • Assists in overseeing budgeting, forecasting, and financial analysis.

    • Regularly provide reports to the General Manager about the performance of the business.

    • Analyze data to assess operational performance and identify areas for improvement. 



  • Operational Management

    • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.

    • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff.

    • Supervise the maintenance and cleanliness of the facility.

    • Assist in negotiating contracts with vendors and suppliers.

    • Oversee the ordering and management of inventory 



  • Staff Management 

    • Hire, train, and develop staff, ensuring they provide exceptional service.

    • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.

    • Handle disciplinary actions when necessary.

    • Foster a team-oriented, positive work environment.

    • Main driving force in professional development of Manager Assistants. 



  • Customer Service

    • Ensure guest satisfaction by addressing and resolving complaints promptly.

    • Monitor customer feedback and use insight to improve service quality and experience.

    • Develop and oversee loyalty and rewards programs to encourage repeat business. 



Education & Qualifications:

  • Highschool or GED equivalent.

  • Must be 21 years old.

  • Must be able to work up tp fifty hours per week.

  • Able to lift up to 50 lbs, Able to stand for long periods of time.


  • Desirable - AA or BA in business management or relevant discipline.

Experience:

  • Minimum 2-7 years experience with an FEC or restaurant in a managerial or leadership position. 

  • Experience in a high-volume environment.


  • Desirable - Previous experience in a senior management role at an FEC or restaurant 

Skills & Competencies:

  • Excellent verbal and written communication skills

  • Time management skills

  • Leadership skills

  • Meticulous attention to detail


  • Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology. 

  • Technological Proficiency

    • Basic working knowledge of our Customer Relationship Management (CRM) Software
      • Working knowledge of our Reservation and booking software.


    • Working knowledge of our Point-of-Sale (POS) System



  • Intermediate skills with Microsoft office, and Windows based PCs

    • Intermediate payroll and HRIS platform understanding 


    • Desirable - Social media proficiency 



Personal Qualities:
  •  Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:

  • English


  • Desirable - Spanish


Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Manager Assistants, FOH, BOH, Guests



Compensation: $60,000.00 - $65,000.00 per year






Original job Assistant General Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Uptown Alley_uphoff Ventures

Uptown Alley features a state-of-the-art bowling alley, a full-service restaurant serving American-fusion favorites, video, and prize games, a high-tech laser tag attraction, virtual reality experiences, billiards, high-energy bars, the latest in audio/video technology, a sports theater, live entert...

Read more about the company

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