Assistant General Manager

Description

Good things come to those who wait!

We’re looking for like-minded individuals who want to be a part of a legacy of which we may all be proud. Seize an opportunity unlike any other; join a truly unique and rapidly expanding organization and showcase your hard work, determination, positivity, and authentic hospitality.

Basic Function: The Assistant Manager effectively leads the FOH operations in the absence of, and in conjunction with, the Restaurant Manager

CORE VALUES
GRIT

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be great

ALWAYS A JOURNEYMAN

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st CUSTOMER

• Treating every customer with the mindset that they are the business’s 1st ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.

AMBASSADOR

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

A LITTLE ABOUT OUR CULTURE:

• Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
• Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
• Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
• Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match available
• Medical Insurance – 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
• Free Quarterly Bottle of Spirit (21+)
• Unlimited $300 Referral Bonuses
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Founders' Tour with Bill and Johanna Welter
• Annual Employee Putting Competition
• 1 Annual Employee Holiday Party
• Shoes for Crews (Affordable Footwear)

PRINCIPAL DUTIES:

Cost Management

• Actively maintain budgets for Supplies and Labor.

Driving Sales

• Cultivating guest relations through regular table visits.
• Develop relationships with customer and build regular clientele base.

Scheduling

• Create and manage schedules for all FOH positions (Server, Bartender, Host, Retail, Busser, Food Runner, Barback).
• Maintain allotted spend on labor throughout restaurant.

Supplies

• Perform weekly ordering, inventory, and organization of all Bar and FOH supplies.
• Adhere to declining budget / apply for adjustments as needed.
• Write proposals for any additional equipment needed and file for approval.

Closing Procedures

• Work with Closing Chef/Kitchen Manager to ensure proper closing systems in kitchen and FOH.
• Ensure all Sidework and Deep Cleaning Tasks are properly executed and recorded by all staff.
• Check out all End of Night (EON) Staff individually / Ensure restaurant is ready for next day business levels.
• Proper Cash Handling Procedures
• Count all bar & retail cash drawers and match to expected cash.
• Reset drawers and record any variance.
• Count Bar Bank.
• Check in drawers from staff for day.
• Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning, and any special needs.
• Complete EON paperwork and record events of day in Hot Schedules Logbook.

Knowledge & Versatility

• Become proficient in all job functions of both front and back of house employees.
• Have and demonstrate a thorough understanding and practice of Journeyman Distillery Employee Handbook, employee benefits, and company philosophies.
• Uphold applicable policies and requirements of employment laws.
• Perform varied duties to ensure proper restaurant operation according to standard operating procedure.

Safety & Sanitation

• Maintain premises and equipment related to the operation of the restaurant.
• Ensure all safety procedures are followed meticulously.
• Communicate repair and maintenance needs to Head of Maintenance via maintenance ticketing system.
• Complete closing sanitation checklist, assign sanitation projects to hourly staff, and follow up with employees to ensure their completion.

Lead By Example

• Interact with, direct and supervise employees on a daily basis in a fair and dignified manner.
• Complete projects as assigned in a timely manner.
• Use tact and good judgement when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Become proficient in all job functions of both front and back of house employees.
• Uphold applicable policies and requirements of employment laws.
• Get along with others and be a team player.
• Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift.
• Refrain from smoking for the duration of the shift.
• Arrive to work on time and in ready-to-work condition.
• Follow all rules, policies, procedures, and conditions of employment as outlined in the Employee Handbook.
• May not work under the influence of alcohol or any illegal drugs.
• May not resort to any type of violence, discriminatory, or harassing behavior.
• Conduct daily business with a high level of positivity and teamwork mentality.

Requirements

PHYSICAL, MENTAL AND VISUAL SKILLS:

• Familiarity with an Entrepreneurial Operating System (EOS) is a plus.
• Must be at least 21 years of age or older.
• Must speak English fluently, and be able to write in basic English.
• Good organizational skills and verbal communication skills.
• Ability to use logical or rational thinking to solve problems.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to carry out detailed written or verbal instructions independently.
• Ability to perform basic mathematical calculations, including calculations involving fractions, decimals, and percentages.
• Ability to stand for 8+ hours.
• Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five hours without sitting.

GENERAL EMPLOYMENT POLICIES:

This list is not designed to be an extensive list of all policies and guidelines for employees of Journeyman but instead serves to show new candidates some rules of conduct and Journeyman's workplace culture in order to better assess their own fit.

• Hair must be kept to a natural color, no facial piercings, no nail polish, and no cell phones while on shift. Journeyman allows reasonable self-expression through personal appearance (including tattoos), unless it is regarded as offensive or harassing toward co-workers or others with whom Journeyman conducts business and has contact with employees.
• All smoking products are prohibited in all areas of the building, without exception; this includes employer-owned or leased vehicles, and all other enclosed facilities. Additionally, smoking and the use of tobacco products is banned while on shift, on company business, while in transit on company assignments, within 50 feet of any company owned buildings, outdoor areas surrounding the company, and in company parking lots.
• The first 90 days of employment at Journeyman Distillery, LLC are considered the onboarding period. These 90 days are a trial period designed to determine whether the employee is suited to the job and capable of satisfactorily performing the work assigned.
• A no call no show (failure to call off and attend scheduled shift) will be considered job abandonment and voluntary resignation. Failure to follow attendance policies and report to work on-time, as scheduled, during the first 90 days of employment, may be considered unsatisfactory work performance and result in immediate termination by discharge for cause.