Assistant General Manager| Fit Fusion

• Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.


• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.


• Lead by example by delivering personal and team performance targets.


• Manage team member performance standards, with on-going development, training, and coaching.


• Assist and support to the General Manager in the areas such as, but not limited to:


• Scheduling and labor management


• Member service resolution with pace and empathy


•  Resolving or escalating employee issues or concerns


•  Lead generation and outreach efforts to impact new member sales.


•  New member acquisition and member integration into all services and programs offered,


•  Team member goal setting, development plans, and regular staff meetings


•  Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures,


•  Involvement and supervision in all front desk and Kid’s Crunch related activities


• Maintain clean facility and oversee that equipment is maintained.


• Daily Cleaning Checklist and facility/equipment work order oversight.


• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration,


• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

• 2 years of fitness facility and/or customer service-oriented management experience.


• Experience executing objectives quickly and effectively managing key KPI’s.


• Experience leading and/or supervising employees preferred. 


• CPR/AED certification required (can be obtained within 30 days of hire)


• Understanding of labor control, optional staffing levels and controls overtime.


• Clear communication skills, demonstrating confidence. 

• Reports directly to the General Manager.


• Works in conjunction with the Fit Fusion management team.