Assistant General Manager

About MIKA

MIKA, by acclaimed Chef Michael White, is a sophisticated fine dining destination in Coral Gables, blending world-class Italian cuisine with refined hospitality. Our mission is to deliver an elevated guest experience through exceptional food, thoughtful wine and beverage programs, and seamless service in a vibrant yet elegant setting.

Position Overview

The Assistant General Manager (AGM) will support the General Manager in overseeing all front-of-house (FOH) operations, ensuring the highest standards of service, hospitality, and guest satisfaction. This role requires a passionate, hands-on leader with strong organizational skills, an eye for detail, and the ability to inspire and guide a high-performing team. The AGM will play a key role in staff development, service execution, and day-to-day operational excellence.

Key Responsibilities

• Leadership & Team Management

  • Assist the GM in leading, mentoring, and motivating the FOH team, fostering a culture of accountability, professionalism, and hospitality.

  • Conduct daily pre-shift meetings and support ongoing training initiatives.

  • Assist with scheduling, staffing, and labor cost management.

• Service & Guest Experience

  • Ensure seamless execution of service while maintaining MIKA’s elevated hospitality standards.

  • Act as a visible floor presence, engaging with guests and anticipating their needs.

  • Manage guest relations, responding promptly and effectively to feedback.

• Operational Excellence

  • Oversee daily FOH operations, ensuring readiness for service, cleanliness, and compliance with health and safety regulations.

  • Collaborate with the GM on developing and implementing SOPs to ensure consistency.

  • Assist in monitoring budgets, financials, and P&L performance.

• Beverage & Culinary Collaboration

  • Partner with the Beverage Lead and Sommelier to enhance the wine and cocktail program.

  • Work closely with the culinary team to ensure menu knowledge and proper execution of service standards.

• Administration & Reporting

  • Support in managing payroll, inventory, and purchasing.

  • Assist in maintaining accurate records of labor, revenue, and operational reports.

  • Contribute to marketing and promotional initiatives as needed.

Qualifications

• Minimum 3–5 years of progressive management experience in fine dining or luxury hospitality.

• Strong leadership, communication, and interpersonal skills.

• In-depth knowledge of service standards, wine, and beverage programs.

• Proven ability to manage financial performance and achieve operational goals.

• Bilingual (English/Spanish) preferred.

• Flexible availability, including evenings, weekends, and holidays.

Compensation & Benefits

• Competitive salary + performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off and dining privileges.

• Opportunities for growth within the Michael White Hospitality Group.