Assistant General Manager

Job Summary

The Assistant General Manager, in collaboration with the General Manager, oversees all aspects of the various departments within the hotel with a primary focus and responsibility on the front desk/reservations department.  Additionally, the AGM will work to promote and deliver hospitable service that is attentive, friendly and courteous, and fosters the culture of Uncommon Hospitality.  The AGM will be responsible for maximizing room revenue and occupancy set forth in the yearly budget and foster hotel patronage through pre-agreed marketing plans and persistent guest contact. The position requires the individual to actively participate throughout the property on a daily basis and assist the General Manager is all aspects of the hotel operation. 

Role and Responsibilities

Lead and Coach a Team that Delivers Hospitable Service

• Plans, develops and implements front desk procedures regarding check-ins, check-outs, reservation making and general guest interactions


• Recruits and supervises a team that delivers exceptional service and unparalleled hospitality


• Ensures all new employees receive adequate training in accordance with company standards


• Collaborate with other hotel AGMs (The Francis, The Admirals Inn, and The Longfellow) on a monthly basis to discuss best practices and ways to improve current strategies


• Work with GM as needed to run operations of The Colonial Inn in the off-season in addition to the summer season April-October.

Maintain the Fiduciary Responsibilities for the Desk

• Collaborate with GM to create realistic budgets that drive room rates and occupancy


• Meet or exceed budgeted numbers while continually furnishing the culture and brand


• Strategically use 3^rd party sites to release inventory ensuring hotel is maximizing profits


• Monitor and analyze industry trends to open up new streams of revenue for hotel

Cultivate a fruitful and beneficial relationship with strategic businesses partners and Community

• Ensure constant, fruitful connection with the local and regional businesses.


• Ensure the mutual respect and caring of all transactions with key relationships.


• Ensure hotel is a model citizen within local community by actively seeking ways to participate in projects that give back to Ogunquit and York County

Ensure rigorous knowledge of and adherence to all applicable laws, policies and procedures

• Adhere to all Uncommon Group procedures as it pertains to personal appearance, attendance and conduct


• Complete all assigned administrative requirements accurately and on time


• Remain current and compliant with the correct HR practices and policies


• Ensure that the Payroll process is completed accurately, on time and according to business/accounting procedures.


• Ensure DOL/Health Department compliance as it pertains to the operation


• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary

Core Requirements

Excellence Driven

Accountable

Attention to Detail

Communication

Integrity

Preferred Skills

Bachelors Degree or equivalent experience

Proficient in Microsoft Office Applications, Social Media Aggregators and Website development

Strong Understanding of seasonal hotel industry

Additional Notes

Must be able to maneuver to all areas of the hotel. Requires mobility, prolonged standing, bending, stooping, and reaching. Must be able to respond to visual and aural cues. Must be able to tolerate varying levels of stress, temperature, and fatigue. Heavy customer contact may be required.

Involves standing for extended periods of time

Ability to lift 25lbs comfortably