Assistant General Manager

Assistant General Manager

Luxury High-Rise Community | Seattle, WA

$80,000–$90,000 annually | Full-Time | Monday–Friday, 9am–5pm + rotating on-call

The Opportunity

A well-established, professionally managed luxury high-rise community in the heart of downtown Seattle is seeking an experienced Assistant General Manager to serve as the operational backbone of the property. Reporting directly to the General Manager, this is a highly visible, people-first leadership role at one of the city's premier residential buildings.

If you thrive in a fast-paced environment, take pride in white-glove service, and have a track record of developing strong teams, this role offers the scope and autonomy to make a real impact.

What You’ll Own

• Lead and develop a team of concierge staff and department leads, including hiring, onboarding, scheduling, timecard approval, and performance management
• Oversee daily building operations across all departments, ensuring consistently high service standards for residents
• Manage resident relations end-to-end: respond to inquiries and concerns by phone and email, produce the Concierge Bulletin, and follow through to resolution
• Plan and execute resident engagement events, socials, and meetings; serve as the management liaison to the Social Committee
• Welcome new owners personally and coordinate orientation with the Welcome Committee
• Lead weekly building walkthroughs; document findings, assign action items, and track completion through to close
• Produce and distribute weekly management reports summarizing operational events and incident activity
• Oversee site cleanliness and maintenance standards in partnership with porter and custodial leads
• Manage special projects as directed by the General Manager
• Provide administrative coverage during staff absences, including inbox management, compliance, rental documentation, and account processing
• Attend committee meetings, board work sessions, town halls, and after-hours events as needed

Schedule & Expectations

Core hours are Monday through Friday, 9:00am to 5:00pm. The role also requires availability for occasional evenings and weekends (board meetings, resident events) and participation in a rotating after-hours emergency on-call rotation, primarily handled by phone.

Compensation & Benefits

• $80,000–$85,000 annually, commensurate with experience
• 100% employer-paid medical, dental, and vision insurance
• Two weeks paid time off + paid holidays
• 401(k) Retirement Plan

What We’re Looking For

Required

• 3–5+ years of experience in residential property management, luxury hospitality, or a senior building services leadership role
• Demonstrated track record supervising multi-person teams, including hiring, training, and performance management
• Experience with vendor coordination and working within an annual operating budget
• Excellent written and verbal communication skills, with the ability to engage professionally with residents, board members, contractors, and internal staff
• Physically able to conduct thorough building walkthroughs, including stairwells, and remain on your feet for extended periods
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning building management and payroll systems

Preferred

• Background as a Facility Manager, Chef Concierge, or Building Services Coordinator in a condominium or HOA setting
• Degree in Business, Hospitality, or a related field
• Active CMCA designation or coursework in project management, facility management, or community association management
• Familiarity with community association governance, board operations, and HOA compliance processes

About This Community

This is a confidential search on behalf of a respected, professionally managed high-rise condominium community in downtown Seattle. The property is known for its high service standards, engaged resident community, and a staff culture built on professionalism and accountability. Further details will be shared with qualified candidates.