Assistant General Manager

The Assistant General Manager (AGM) oversees the day-to-day operations of the Front Office, Housekeeping and Maintenance to include and not limited to: personnel, budget performance and financial controls. The AGM is also responsible for acting in the place of the General Manager in his or her absence.

PREREQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two years’ experience supervising at least eight associates.
• Three years’ experience in the hotel industry.
• High school diploma or equivalent.
• Prior experience working in Hilton or Marriott family of hotels preferred.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. 
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to communicate with other associates and/or guests.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Property Management Systems
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations: check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
• Analyze work for accuracy of self and others.
• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.

Abilities:

• Multi task, remain associate and guest service centric.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales. Must be able to work effectively in a stressful atmosphere.
• Must be able to accept constructive criticism.
• Must be able to change activity frequently and cope with interruptions.

SPECIFIC RESPONSIBILITIES

1. Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
2. Promote positive morale and friendly attitudes.
3. Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
4. Work within budgeted guidelines for maximum revenues and within labor models.
5. Maintain safety and security practices, have thorough knowledge of emergency procedures.
6. Ensure guests are provided with the highest quality product and service.
7. Communicate and document using internal means: logs, bibles, Innovations, email, etc.
8. Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
9. Maintain certification from a brand approved responsible vendor training program.
10. Other duties as assigned, that the associate is capable of performing

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing or walking for long periods of time while maintain an aggressively friendly and professional image.
• May be required to work any day/shift, including nights and weekends. 
• Periodic overnight travel required may be required.

POSITIONS FOR POSSIBLE ADVANCEMENT

• General Manager
• Bench General Manager

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.