Assistant General Manager

Job Description:  The Assistant General Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Assistant General Manager may also be responsible for one of the following categories: book, buyback, or media.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines


• Operates the store as the Manager On-Duty in conjunction with the management team.


• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.


• Maintains category merchandising and cleanliness and ensures operational efficiency.


• Trains and develops Associates and Leads within category and facilitates cross training for further development.


• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.


• Consults with the General Manager on associate performance


• Perform other duties as assigned.