Assistant General Manager, Business Development

REQ8881 Assistant General Manager, Business Development (Open)

POSITION SUMMARY:

The Assistant General Manager, Sales is responsible develop premium new business from Hong Kong, Macau and the rest of Asia to our Company. Their function is to maintain and enhance existing relationships and to build and develop players from Premium Mass gaming floor and competitors. Each Assistant General Manager, Sales will be responsible for a number of premium accounts and to drive visit to our Casino. They provide personal services to guests throughout the whole itinerary, including the periodic personal contacts to guests to maintain relationship and all in one service instantly and in the future. They are responsible to manage their own loyalty players’ database and base on the players spend activity to offer them extra percentage complimentary offer.

PRIMARY RESPONSIBILITIES:

Locate and develop / acquire new business and capture premium players
Retain Altira players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
Support appointed agencies or persons to develop / acquire new business
Maintain awareness of the premium patrons’ gaming profiles at all time.
Participate and assist in all kinds of events which are targeted to premium guest
Responsible for players’ evaluation after the trip and at the end of each month. Obtain comments / feedbacks and submit to management for evaluation
Occasionally inform patrons of the upcoming events and company activities through different communication channels available
Achieve clients quotas / targets / goals as assigned by the Company
KEY PERFORMANCE INDICATORS:

As agreed with the Company

QUALIFICATIONS:

Experience

Proven experience in VIP Services and / or Premium player fields
Displays a high commitment to improving customer service
Motivates others to achieve business objectives and common goals
Encourages people to work as a team
Adopts and implements new approaches and practices to meet changing circumstances
Education

Secondary / Tertiary Qualifications
Degree holder or above in Hospitality, business administration or marketing field is an advantage
Skills / Competencies

Proven customer service orientation, energetic and enthusiastic
Computer literate
Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
Ability to converse in foreign language(s) will be an added advantage
Good leadership skills and able to supervise the team
Pleasant and mature disposition
Able to define problems, collect data, establish facts, and draw valid conclusions
Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Able to analyse collected data in the report format

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