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About the Company
At Flow, we’re redefining hospitality by blending design, community, and sustainability into every experience we create. We believe in crafting spaces that invite authentic connections, whether someone stays with us for two nights, two weeks, or two years. Our work spans hospitality, retail, food & beverage, and even our own publication, Flow Trip. We're not just about places to stay — we're about creating a sense of belonging, fostering innovation, and empowering those who share our vision for a more connected world.
About the Role
The Assistant General Manager will be rooted in intention, fueled by creativity, and centered around community.
They will work side-by-side with our culinary leaders to craft guest experiences that are both nourishing and memorable, with a focus on wellness, sustainability, and innovation. From managing inventory mindfully to ensuring smooth service flow, you’ll blend operational excellence with heart-led leadership — mentoring your team, solving problems with empathy, and holding space for growth.
Responsibilities:
- As a key leader, you will partner with the General Manager to guide daily operations, fostering a culture of excellence, care, well-being, and community in every guest and team interaction
- Lead and develop both FOH and BOH teams, nurturing a culture of accountability, creativity, and shared purpose aligned with Flow’s values
- Support recruitment, scheduling, and continuous education to build a purpose-driven, guest-focused team
- Oversee food and beverage programs, curating offerings that prioritize wellness, creativity, and sustainability, while maintaining consistency and integrity
- Work cross-functionally to optimize service flow, elevate team synergy, and enrich the overall neighbor and guest journey
- Address guest feedback and inquiries with grace, ensuring service recovery reflects Flow’s ethos of care and community
- Maintain mindful inventory practices, manage ordering, and oversee cost management aligned with our values of sustainability and stewardship
- Ensure health, safety, and wellness standards are upheld, reflecting our commitment to integrity and responsibility
- Support the execution of events, promotions, and initiatives that align with Flow’s mission of oneness, contributing to community engagement and brand growth
- Assist in budgeting, forecasting, and financial tracking with a focus on aligning fiscal responsibility with purpose-driven hospitality
- Identify opportunities for cost control and savings, implementing initiatives to reduce waste, optimize labor efficiency, and improve resource utilization while upholding the highest standards of quality and care
- Collaborate with the GM to develop and monitor financial strategies that drive profitability through thoughtful cost reduction and operational efficiencies
Requirements:
- Experience: 2-4 years in food & beverage management or hospitality operations. You’ve led teams, optimized operations, and built strong customer relationships.
- Financial Know-How: You’re comfortable with P&L statements, budgeting, forecasting, and cost controls, always finding the balance between profitability and our core values.
- Customer-Centered: You care deeply about delivering an exceptional guest experience and have the skills to inspire your team to do the same.
- Creative Problem-Solving: You thrive in a fast-paced environment and can navigate challenges with creativity and grace.
- Community-Focused: You naturally build relationships, engage with the local scene, and understand the power of neighborhood connections.
- Physical Requirements: You’ll be on your feet, managing inventory, lifting boxes, and staying engaged throughout the day. Flexibility is key.
Benefits
• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
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