Job Description - Assistant Guest Experience and Operations Manager
Job Description Assistant General Manager Company/Location: CM Ventures Inc, DBA Kilwins Reports to: General Manager JOB SUMMARY The Assistant General Manager is responsible for delivery of the Kilwins experiential culture, store conditions and operation of the store. This position requires leadership skills and experience in retail or hospitality operations. They must have a clear understanding of the store’s business goals and monitor, analyze and report on results as directed by the General Manager. They will spend 90% of their time on the sales floor driving sales, while helping manage labor, overhead and food costs. They must have a clear understanding of all Kilwins retail systems and how these systems deliver the Kilwins operating model. Responsibilities include delivering a caring Kilwins experience to customers, employee supervision, training and development, store merchandising, quality control and continuous improvement. ESSENTIAL FUNCTIONS 1. Provide integrity, honesty, and knowledge that promotes the culture, values and purpose of Kilwins Brand. 2. Works with the store owners to ensure the Kilwins proven model is followed to increase sales and profitability. 3. Upholds alignment of all training systems with Kilwins brand standards and expectations for franchise stores. 4. Able to serve in the General Manager capacity in his or her absence. 5. Must have a thorough knowledge and understanding of all aspects of Kilwins retail operations and the ability to train and perform in all areas. 6. Ability to build the strength and knowledge of the team through cross training and effective feedback and follow-up. 7. Ability to manage store operations independently and cover entire shifts as needed. 8. Must be able to travel to and work in stores during the busiest time on a daily and weekly basis including days, evenings, nights, weekends, holidays. This is a retail sales position not an office role. 9. Ability to understand all aspects of the online store operations and assist if needed. The majority of time is spent leading the team, ensuring the brand promise is delivered through direct customer interaction. 10. Displays a positive mental attitude and example by behavior for the store team. 11. Provides coaching direction and takes action to achieve operational goals. 12. Constantly reviews store environment and key performance indicators to identify problems, concerns, and opportunities for improvement. 13. An energetic personality who enjoys the retail environment and creating a fun and exciting store environment for everyone. 14. Assists General Manager in fulfilling customer satisfaction, employee supervision, scheduling, merchandising, quality control, and training to our brand standards. 15. Displays a “Customer Comes First” attitude by training and holding people accountable for delivering exceptional customer service. 16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and hour laws. KNOWLEDGE, SKILLS, AND ABILITIES 1. Leadership skills, with the ability to coach and mentor others 2. Customer service oriented with a great personality and demeanor 3. Ability to multi-task and meet deadlines 4. Effectively manage conflict 5. Manage store operations independently 6. Knowledge of and ability to use all online and support systems 7. Organizational and planning skills 8. Problem-solving skills 9. Team-building skills 10. Ability to handle confidential and sensitive information 11. Knowledge of proper food handling and sanitation procedures 12. Ability to manage and follow established documentation system 13. Must have exceptional written and verbal communication skills in the English language of time is spent leading the team, ensuring the brand promise is delivered through direct customer interaction.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision, scheduling, merchandising, quality control, and training to our brand standards. 15. Displays a “Customer Comes First” attitude by training and holding people accountable for delivering exceptional customer service. 16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and hour laws.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT 1. Must be able to occasionally lift 50 pounds 2. Must be able to stand for long periods of time in retail store or training environment 3. Must be able to travel by aircraft and drive an automobile and have a valid driver’s license EDUCATION AND EXPERIENCE 1. Must have leadership skills 2. Previous sales and retail management experience 3. Proficient in Microsoft tools such as Outlook, Excel and Word 4. Previous franchising experience preferred
5. College degree preferred OTHER DUTIES Please note this job description is not intended to cover a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned including working in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!
Your email job alert is now active!